Level 1 IT Support Engineer

• Provide first-line technical support for client requests via phone, email, and ticketing system.
• Troubleshoot and resolve issues with desktops, laptops, printers, and peripherals.
• Support Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint).
• Perform user account setup, password resets, and basic Active Directory tasks.
• Monitor systems via Datto RMM, applying patches and escalating issues as needed.
• Assist with client onboarding/offboarding, standard software installs, and workstation setups.
• Deliver on-site support to end-users, ensuring excellent customer service.
• Document all work performed in Autotask PSA.

Do you have experience in Serving clients?, * 1-2 years of IT support experience (MSP experience preferred but not required).

• Familiarity with Windows 10/11, Microsoft 365, and networking basics.
• Knowledge of RMM/PSA tools a plus.
• Strong communication skills and customer-first mindset.
• Ability to work on-site daily and support end-users face-to-face.
• Preferred certifications: CompTIA A+, Network+, Microsoft Fundamentals (MS-900, AZ-900).

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Paid holidays, * Competitive salary with career advancement opportunities
• Health insurance
• 401(k) with company match
• Paid time off and holidays
• Training and certification reimbursement

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year, * 401(k)

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

B&L PC Solutions is a Managed Services Provider (MSP) with over 29 years of experience delivering IT support, cybersecurity, cloud, and compliance solutions to small and mid-sized businesses. We serve clients across Long Island, NY and the Tampa/St. Petersburg, FL area, with a strong focus on financial, legal, and professional services.