Helpdesk Level 2 support | Fulltime

• Respond to incoming support requests in a timely and courteous manner.

• Identify, diagnose, and troubleshoot technical issues with hardware, software, and network systems.

• Document and track all support requests in a helpdesk ticketing system.

• Escalate complex issues to higher-level support staff as needed.

• Install, configure, and maintain software applications and operating systems.

• Perform regular maintenance tasks on hardware and software systems.

• Provide end-user training on software applications and systems.

• Communicate technical information to non-technical users in a clear and concise manner.

• Ensure that all equipment and software licenses are up-to-date and compliant with organizational policies. Provide Tier II technical support to end-users, troubleshooting hardware and software issues.

• Other duties as assigned.

• Bachelor’s degree in computer science or related field preferred.

• CompTIA A+ certification or equivalent experience required.

Experience:

• 2+ years experience working in a helpdesk or technical support role.

• Tier 2 experience preferred.