IT Service Desk Specialist - Level II

Provides advanced technical support to end users for hardware, software, and system-related issues. Acts as an escalation point for complex technical problems and ensures timely resolution of user issues via phone, email, and chat support channels., * Provide Tier II technical support for end users

• Troubleshoot hardware, software, and OS issues
• Resolve moderate to complex technical incidents
• Serve as escalation point for unresolved issues
• Support users via phone, email, and chat
• Assist during peak hours and workload overflow
• Analyze recurring issues and provide solutions
• Document troubleshooting steps and resolutions

Do you have experience in Operating systems?, Do you have a Bachelor’s degree?, * Bachelor’s degree or equivalent experience

• 4+ years of progressive technical support work
• Strong knowledge of hardware and software systems
• Experience in troubleshooting operating systems

Core Skills

• End-user technical support and help desk operations
• Incident resolution and escalation handling
• Hardware/software troubleshooting
• Communication and customer support
• Ticketing system usage and documentation, * Bachelor’s (Required)

22nd Century Technologies, Inc., is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. Founded in 1997, 22nd Century Technologies is a Certified National Minority Business Enterprise with 6,000+ people including 600+ Cyber SMEs nationwide supporting our customers in all 50 states, Canada, and Mexico. With HQs in Somerset, NJ and Mclean, VA, 22nd Century has 14 offices throughout the United States. As part of our unrelenting focus on quality and compliance, 22nd Century Technologies’ delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and ISO 9001 quality processes. With a strong focus on the public sector, 22nd Century currently holds government contracts with 14 out of 15 Federal Executive agencies including DoD, 37 other Federal agencies, 50 States, 115+ Local agencies, and 37 School Districts. In the last three years, we have expanded our services to Fortune 500 and other commercial clients and currently support 80+ commercial clients.

Recognized among “Best Company to Work For” by Forbes, 22nd Century Technologies, Inc., consistently exceeds our clients’ expectations by focusing on their absolute satisfaction with jobs while keeping our employees motivated.