IT Security Engineer - Japanese-English Bilingual

• We are seeking a Japanese-English bilingual Security Engineer to join the Professional Services team of a global IT solutions provider.

• This role is ideal for an engineer with hands-on experience in cybersecurity, network/server environments, and customer-facing technical support.

• The position will support enterprise clients by designing, implementing, and maintaining secure IT environments, including endpoint security, network security, vulnerability management, and managed security services.

• The ideal candidate is technically curious, service-minded, and comfortable working directly with clients, vendors, and internal teams in both Japanese and English.

Responsibilities

• Conduct security assessments for corporate clients and help design appropriate security systems, processes, and solutions.

• Build, maintain, upgrade, and support security technologies, including log analysis tools, endpoint security, network security, SASE, EDR, and vulnerability assessment tools.

• Provide technical consultation and recommendations to clients based on security best practices, business needs, and current market trends.

• Support both pre-sales and post-sales technical projects, including solution planning, implementation, troubleshooting, and documentation.

• Install, configure, and troubleshoot security-related systems, servers, networks, and other IT infrastructure remotely and on-site.

• Work closely with Sales and Marketing teams to support the planning and implementation of new cybersecurity products and services.

• Coordinate with vendors, subcontractors, and internal project members to ensure projects are delivered accurately and on schedule.

• Prepare work records, project records, troubleshooting reports, proposals, presentations, and operation manuals as needed.

• Research new products, security trends, and emerging technologies to support customer needs and service improvement.

• Provide timely updates to project leaders and management regarding project status, technical issues, and troubleshooting progress.

• Support existing customer accounts by resolving technical security issues and maintaining strong customer satisfaction.

• Participate in business trips and on-site customer support as required.

• Provide on-call support for critical incidents as needed; this is not a full shift-duty position.

Do you have experience in WAN?, 2-3+ years of IT security or infrastructure experience preferred., * Fluent Japanese and English communication skills required.

• 2-3+ years of experience in IT security, network/server engineering, infrastructure support, or a related technical role preferred.

• Hands-on experience or strong knowledge in one or more of the following areas: Endpoint security, Network security, Log analysis, SASE, EDR, Vulnerability assessment tools, MSP or MSSP operations, Secure configuration standards such as CIS Benchmarks.

• Knowledge of Windows Server, Unix/Linux, virtualization, storage, LAN/WAN technologies, and general IT infrastructure.

• Familiarity with products and devices from major vendors such as Microsoft, Citrix, VMware, Cisco, Fortinet, Palo Alto, or similar technologies.

• Ability to troubleshoot technical issues logically and communicate solutions clearly to both technical and non-technical stakeholders.

• Strong documentation, reporting, and project coordination skills.

• Ability to work independently while collaborating effectively with team members, vendors, and clients.

• Customer-service mindset and willingness to learn new technologies., * IT Security hands-on: 2 years (Required)

Pulled from the full job description

• Referral program
• Parental leave
• 401(k)
• Health insurance
• Retirement plan
• 401(k) matching
• Paid time off, * 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Vision insurance