IT Engineer / Professional Services Engineer - Japanese-English Bilingual

• Configure server, PC, network, telephony hardware, and software solutions for corporate customers.

• Perform on-site installation of server, PC, network, telephony hardware, and software.

• Troubleshoot technical issues remotely and on-site for customer environments.

• Support administration and maintenance of customer systems, including servers, PCs, networks, telephony systems, and related software.

• Participate in installation and troubleshooting projects at customer sites, including business trips as required.

• Prepare work records, project records, installation records, configuration records, and troubleshooting documentation.

• Report project status, technical issues, and troubleshooting progress to team leaders or project leaders.

• Research products and market trends as requested by team leaders.

• Draft proposals, quotations, and technical materials as needed.

• Coordinate with vendors and subcontractors to support timely project delivery and completion.

• Help maintain accurate records of solutions and countermeasures for future reference.

• Support customers with a professional, responsive, and service-oriented approach.

Do you have experience in WAN?, Japanese-English bilingual IT Engineer role in San Jose, CA.

Support network, server, PC, telephony, troubleshooting, and client IT projects.

2-3+ years of IT support or infrastructure experience preferred., * We are seeking a Japanese-English bilingual IT Engineer / Professional Services Engineer to support corporate clients with IT infrastructure solutions.

• This role is based in the San Jose, CA office and is ideal for an engineer with approximately 2-3+ years of hands-on experience in IT support, network support, server support, or infrastructure engineering.

• The position involves configuring, installing, maintaining, and troubleshooting client systems, including servers, PCs, networks, telephony hardware/software, and related business IT environments.

• The ideal candidate is practical, reliable, customer-service oriented, and eager to develop broader technical skills in a professional services environment., * Fluent Japanese and English communication skills required.

• 2-3+ years of experience in IT support, network support, server support, systems engineering, infrastructure engineering, or a related technical role preferred.

• Knowledge of network technologies, including LAN/WAN, routers, switches, firewalls, and basic troubleshooting.

• Familiarity with Windows Server, Unix/Linux, virtualization, storage, and general IT infrastructure preferred.

• Experience with Microsoft, Citrix, VMware, or similar software/vendor products is a plus.

• Experience with Cisco, Fortinet, Palo Alto, or other major network vendor devices is a plus.

• Basic knowledge of security software and security solutions for servers and PCs is a plus.

• Ability to troubleshoot technical issues and document work accurately.

• Strong communication, organization, and customer-service skills.

• Ability to work independently while collaborating with internal teams, vendors, and customers.

• Willingness to travel to customer sites as needed., * IT support or infrastructure: 2 years (Required)

Pulled from the full job description

• Referral program
• Parental leave
• 401(k)
• Health insurance
• Retirement plan
• 401(k) matching
• Paid time off, * 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Vision insurance