IT Network Engineer - Japanese-English Bilingual

• Provide installation, configuration, maintenance, and troubleshooting support for client IT environments, including networks, servers, PCs, and telephony systems.

• Support both remote and on-site technical assistance for customers, including business trips as needed.

• Assist with network-related projects, including implementation, upgrades, maintenance, and issue resolution.

• Analyze client needs and provide practical technical recommendations based on business and system requirements.

• Coordinate with vendors, subcontractors, and internal team members to support timely project delivery.

• Troubleshoot network, server, and IT system issues and document solutions for future reference.

• Support customer accounts by responding to technical inquiries and resolving issues in a timely and professional manner.

• Assist with pre-sales and post-sales technical projects, including solution planning and implementation.

• Work with internal teams to support new products and services, including network security solutions.

• Prepare installation records, configuration records, troubleshooting reports, project updates, proposals, quotations, and other technical documentation as needed.

• Conduct product research and market trend research as requested by team leaders or management.

• Escalate complex issues appropriately and communicate project status clearly to project leaders and management.

• Support critical incidents through on-call coverage as needed; this is not a full shift-duty position.

Do you have experience in WAN?, Japanese-English bilingual Network Engineer role in New York.

Support network, server, IT infrastructure, troubleshooting, and client projects.

2-3+ years of network or infrastructure experience preferred., * We are seeking a Japanese-English bilingual Network Engineer to join the Professional Services team of a global IT solutions provider.

• This role supports corporate clients with network, server, telephony, and IT infrastructure solutions, including installation, configuration, troubleshooting, and ongoing technical support.

• While the original scope includes senior-level responsibilities, this opening is suitable for candidates with approximately 2-3+ years of engineering experience who have a strong foundation in networking and are eager to grow.

• The ideal candidate is hands-on, client-focused, and able to work in both Japanese and English with customers, vendors, and internal teams., * Fluent Japanese and English communication skills required.

• 2-3+ years of experience in network engineering, infrastructure support, systems engineering, or a related IT role preferred.

• Strong knowledge of basic to intermediate network technologies, including LAN/WAN, routers, switches, firewalls, and network troubleshooting.

• Experience with Cisco, Fortinet, Palo Alto, or other major network vendor devices preferred.

• Familiarity with Windows Server, Unix/Linux, virtualization, storage, and general IT infrastructure preferred.

• Experience with Microsoft, Citrix, VMware, or other major software/vendor platforms is a plus.

• Basic knowledge of security software and network security solutions is a plus.

• Ability to troubleshoot technical issues, identify root causes, and explain solutions clearly.

• Strong organizational, documentation, and communication skills.

• Ability to work with customers, vendors, subcontractors, and internal team members in a professional manner.

• Willingness to learn new technologies and grow into broader professional services responsibilities., * IT Network hands-on: 2 years (Required)

Pulled from the full job description

• Referral program
• Parental leave
• 401(k)
• Health insurance
• Retirement plan
• 401(k) matching
• Paid time off, * 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Vision insurance