Production Support Engineer

Tata Consultancy Services Limited

New Castle, DE, United States

about 2 months ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Compensation

$90,000.0 - $105,000.0

Working hours

Regular working hours

Job source

indeed.com

Tech stack

Java (Programming Language) Application Performance Management JIRA Software Debugging Linux Monitoring of Systems Issue Tracking Systems Python (Programming Language) Runbook Software Deployment Software Engineering SQL Databases

+5 more

Datadog Information Technology Dynatrace Servicenow Programming Languages

Job description

Incident Management & Troubleshooting: Act as the first line of defense, monitoring live systems and responding to alerts, bugs, or system crashes. Root Cause Analysis (RCA): Investigate underlying issues to identify the root cause and implement preventative measures to stop recurring problems. Cross-Functional Collaboration: Partner with software development, QA, and infrastructure teams to deploy code fixes, patches, and major releases during maintenance windows. System Monitoring & Optimization: Build and manage application performance monitoring solutions to guarantee system health. Documentation: Maintain runbooks, incident tracking, and standard operating procedures (SOPs) for rapid issue resolution.

Requirements

Education: Bachelor’s degree in Computer Science, Information Technology, or a closely related field. Technical Skills: Proficiency in Linux/Unix, SQL, and programming languages like Java or Python. Experience with monitoring tools (e.g., Dynatrace, Datadog) and ticketing systems (e.g., JIRA, ServiceNow) is highly valued. Problem-Solving: Strong analytical abilities to digest complex issues under pressure in fast-paced production environments. Communication: Excellent verbal and written communication skills to update stakeholders, business partners, and clients on system status and incident resolutions., Qualifications : BACHELOR OF COMPUTER SCIENCE