Application Support Analyst

The Application Support Analyst will monitor application health, respond to alerts and incidents, and serve as the primary point of contact for application-related issues. Responsibilities include troubleshooting, incident escalation, coordinating with engineering or vendor teams, and documenting resolutions. The role involves supporting specialized and evolving applications, assisting with new product learning, and helping improve support processes as the environment grows. Strong communication and documentation skills are critical, as the ASA will work closely with internal teams to ensure application stability and uptime.

• Experience in an Application Support Analyst / Product Support role, serving as first-line application support

• Experience with incident response, incident management, and monitoring

• Strong Windows and compute systems support experience

• Scripting exposure (working knowledge): PowerShell and/or Python

• Strong problem-solving, communication skills, and willingness to learn niche applications and help build support processes * Experience supporting industrial, manufacturing, or plant-related applications

• Exposure to or experience with:

o Honeywell systems

o OSIsoft / PI (Plant Information) systems

• Experience working in product-focused or operational support teams

• Background supporting enterprise or regulated environments