Technology Services Specialist

Do you have experience in iOS support?, * Excellent written and verbal communication skills

• Ability to represent Verus in a professional manner during all communications with customer
• Ability to interface with 3 party vendors for Line of Business Software installation, operation and troubleshooting
• Ability to create clear documentation for knowledge base, issue resolution and general client setup and operation
• Professional appearance and hygiene (Dress code is business casual.)
• Ability to follow specific directions as part of tasks and projects in a timely and efficient manner
• Punctuality
• Good organizational skills; ability to maintain an organized working environment

Technology Skills

• Excellent troubleshooting and problem isolation skills
• Knowledge of Microsoft Desktop Operating Systems and Microsoft Office products
• Knowledge of Microsoft Server Operating Systems, network sharing, user administration and permissions
• Microsoft 365 Environments, Google Workspace Environments
• Knowledge of virus and malware operation and cleaning
• Knowledge of smartphone operation and email setup
• Familiar with multiple methods for remotely accessing client and server computers
• Knowledge of Internet Protocol Networking
• IP Addressing and subnetting, DNS, DHCP
• Firewalls, Switches, Routers, VPNs
• WiFi, * Help desk: 2 years (Required)

$40,000 - $65,000 a year - Permanent, Full-time, Pulled from the full job description

• Paid time off, Success Metrics
• Completion of support tickets on time, and according to instructions
• Customer satisfaction

Pay: $40,000.00 - $65,000.00 per year

Benefits:

• Paid time off

Our clients are happy to tell their business owner friends about Verus. We provide exceptional customer service and provide a solid technical foundation for client success. Client satisfaction is extremely high, and our clients are comfortable knowing that Verus can quickly handle hardware and other 3 party service related challenges.

We strive to provide a relaxed and supportive atmosphere for all our employees. As the Verus family grows, we are committed to offering opportunities for our team members to develop their skills, explore new technologies, have fun, and take pride in delivering exceptional products to other businesses.Our employees appreciate the close-knit, small-company feel of Verus, while also enjoying the variety and exposure that comes with working across many different industries in our customers’ environments. They look forward to coming to work, sharing their input on how to best manage client sites, and building strong, meaningful relationships with the people they support.