Endpoint Systems Administrator

Supports the deployment, configuration, and day-to-day administration of endpoint management platforms including Workspace One, Intune, and Jamf. This role ensures secure, reliable management of enterprise devices and assists in implementing UEM solutions across the enterprise.

Position requires on-site support.

Responsibilities may include, but are not limited to:

• Administer Workspace One, Microsoft Intune, and/or Jamf environments, including configuration profiles, compliance policies, and device enrollment workflows.

• Support device lifecycle tasks including provisioning, enrollment, patch management, and system updates.

• Assist with automation using PowerShell and other scripting tools.

• Respond to escalated issues from endpoint support teams.

• Maintain accurate device records and documentation.

• Participate in UEM testing efforts, including OS upgrade readiness, application deployments, and configuration policy validation

• Contribute to operational SOPs for lost/stolen device handling, ABM management, and compliance tracking.

Do you have experience in Ticketing system technical support?, Do you have a Bachelor’s degree?, * BS in IT or related field (preferred). Formal technical training, certifications, and/or additional experience may be substituted for the degree preference.

• 3-5 years of experience administering WorkSpace One, Microsoft Intune, and/or Jamf.

• Experience supporting mobile devices, macOS/Windows endpoints, and modern authentication workflows

• Comprehensive understanding of MDM/MAM concepts, device restriction policies, configuration catalogs, and conditional access fundamentals.

• Strong technical analysis and advanced troubleshooting capability; ability to escalate complex issues.

• Ability to work effectively in a cross-team engineering environment.

• PowerShell scripting proficiency for routine automation tasks.

• ITSM platform experience for ticketing and change management (BMC or ServiceNow).

Qualifications:

• Must obtain an agency public trust suitability determination prior to start date.

• Experience with Declarative Device Management, ABM workflows, or enterprise conditional access is preferred.

• Must have the ability to meet demanding deadlines and support needs in a fast-paced and rapidly changing technology environment.

• Must be comfortable interacting with end users and support tiers.

• Must maintain a high level of customer service for all support interactions.

• Must have excellent verbal and written communication and stakeholder-facing skills.

• Must be able to work independently and within a multi-disciplinary team in a fast-paced environment.

• Experience supporting a complex Federal agency enterprise is a plus.

• Relevant certifications such as MS-102, MD-102, and Jamf 200/300 are preferred.