IT Help Desk Specialist

GSP is looking for team player to work in a challenging and fast paced environment. The IT Helpdesk Level 2 Technician will be the first point of contact for support requests submitted through the IT Helpdesk System. This position requires strong technical and people skills and is the first step on the path to an IT career. This position reports to the IT Helpdesk and Projects Supervisor., * Serve as the first point of contact for customers seeking technical assistance through the GSP IT helpdesk system

• Perform remote and on-site troubleshooting through diagnostic techniques and pertinent questions
• Determine the solution based on the issue and details provided by customers.
• Walk the customer through the problem-solving process
• Escalate tickets to the appropriate Level 2 technician, or another appropriate member of the IT department as needed
• Document and maintain the IT Department knowledge base
• Install appropriate software and operating systems, and deploy company computers
• Assist with other departmental duties as needed, including, but not limited to: wiring and infrastructure; new employee access and account permissions; user terminations, etc.
• Support IT projects and own projects within candidate’s skillsets.

Do you have experience in Customer communication?, Do you have a Bachelor’s degree?, * Tech savvy with working knowledge of office automation products, databases and remote control

• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Proficiency in English
• Excellent communication skills
• Customer-oriented and cool-tempered
• BSc/BA in IT, Computer Science or relevant field preferred, but motivated individuals are encouraged to apply.

We are looking for people who are highly motivated with the ability to work in a fast paced environment. Must be a professional with strong work ethic and comfortable working as part of a team that includes all levels of the organization.

Pulled from the full job description

• Referral program
• Tuition reimbursement
• AD&D insurance
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance, We offer a competitive benefits package, which includes but not limited to:

Comprehensive Health, Dental and Vision Care Coverage

Company Paid Life and AD&D Insurance

Company Paid Short-Term Disability

401 (k) Matching Retirement Plan

Employer Funded Health Reimbursement Account

Flexible Spending Account

Paid Holidays

Generous Paid Time Off

G.S. Precision is a global leader in the manufacture of critical components for the Aerospace and Defense Industries. We are a team of 700 dedicated people in facilities totaling 230,000 square feet in four integrated locations. We leverage our 60+ years of experience along with investments in the latest technologies to engineer processes that yield consistent and competitive results with superior quality.