Systems Administration Specialist

DED is building a modern, cloud-based system to bring together more than 65 programs currently supported by 150 separate data sets stored across tools like Outlook, Excel, Word, Submittable, Salesforce, Asana, HubSpot, and aging custom systems. These programs rely heavily on accurate, accessible data to serve Missouri’s businesses and communities.

In this role, you will help modernize how DED administers tax incentive and grant programs by: · Automating manual processes to reduce administrative burden. · Identifying redundant practices across programs to improve efficiency. · Ensuring compliance with federal and state regulations. · Enabling quick setup of new programs and program changes.

You’ll join #TeamDED, an energetic, mission-driven environment focused on supporting businesses, strengthening communities, developing Missouri’s workforce, and enhancing quality of life.Responsibilities - What you’ll do

As the Systems Administration Specialist, you will play a key technical role in modernizing DED’s tax incentive and grants administration systems. You will focus on system accuracy, process improvement, user support, and strong data governance. In this role, you will:

• Manage the system ticketing and intake process, including prioritizing requests, coordinating with technical and program staff, and tracking issues and enhancements through completion.
• Troubleshoot and resolve system issues to ensure data accuracy, system stability, and consistent performance across environments.
• Configure and optimize cloud-based tools, building and updating custom objects, fields, templates, flows, page layouts, and managing change sets across Development, UAT, and Production.
• Develop clear system documentation, including SOPs, user guides, process maps, and functional requirements.
• Provide user support and training, helping staff understand system updates, new functionality, and best practices.
• Build and maintain reports, dashboards, and KPIs that support data-driven decision-making.
• Implement and maintain data governance practices, monitoring data quality, identifying issues, and executing corrective actions.
• Support data migration efforts, including reviewing historical data, defining migration requirements, and coordinating with internal teams and vendors.
• Assess and document system needs for new or evolving programs, developing data dictionaries, crosswalks, and process flows to guide system design.

Do you have experience in Zendesk?, Do you have a Bachelor’s degree?, * Administrator or developer experience and certification from Microsoft Dynamics 365, AWS, Salesforce, HubSpot, ServiceNow, or other major enterprise software/cloud vendors.

• Six or more years of relevant experience, which may include education such as a Bachelor’s degree in CIS, CIM, or a related field.

• Attention to detail.

Lack of post-secondary education will not be the sole basis for denial.

Preferred Knowledge, Skills, and Abilities:

• Experience configuring and optimizing cloud-based systems, including building objects, fields, workflows/flows, and managing deployment processes.

• Experience writing clear technical documentation (SOPs, user guides, process maps, functional requirements).

• Ability to quickly understand and analyze complex business processes and translate them into system requirements.

• Ability to communicate system structure, design decisions, and technical concepts to both technical and non-technical stakeholders.

• Experience building and maintaining reports, dashboards, and KPIs.

• Strong data analysis skills, including experience identifying data quality issues and applying data governance practices.

• Understanding of data structures, data models, and data relationships within enterprise systems.

• SQL experience, including writing queries, modifying tables, and ensuring data integrity.

• Ability to interpret process flow diagrams and create data dictionaries and crosswalks.

• Strong organizational and time-management skills, with the ability to manage multiple priorities in a fast-paced environment.

• Experience with Smartsheet as a project management tool.

• Advanced Excel skills for data review, analysis, and validation.

• Experience preparing documents and requirements that support system design, implementation, or enhancement.

Harry S Truman Building - 301 W. High Street, Jefferson City, MO

ANNUAL SALARY: $70,500 - $75,500 (based upon credentials)

The salary indicated represents a base pay rate. If the individual selected is eligible for a pay differential (e.g., years of service), it will be added to the total compensation in your paycheck. A pay differential does not raise your base pay.

This is a temporary, full-time, benefit-eligible position that could end as early as December 2029.

Authorization to work in the United States is a prerequisite of employment.

The Department of Economic Development (DED) will not sponsor applicants for work visas.

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here. Contact Details - If you have questions or require any accommodations to participate in the application or interview process please contact:

HRHelpdesk@ded.mo.gov The State of Missouri is an equal opportunity employer and is committed to developing and maintaining a talented workforce.

You must create an Indeed account before continuing to the company website to apply