HRIS Specilaist -UKG Ready

• Developing and maintaining standard operating procedures (SOPs) related to system configurations
• Presenting system changes and updates to managers and stakeholders
• Collaborating with cross-functional teams, including those with limited system knowledge, to ensure effective adoption and usage
• Acting as a bridge between business users and technical teams, ensuring the system is set up to meet operational needs

This individual will work in close partnership with a dedicated technical resource based in Pune, who provides technical support for the UKG Ready platform. While that role focuses on technical backend support, this position will primarily focus on:

• Supporting line-of-business stakeholders onsite
• Working with external UKG support teams
• Driving execution of system-related initiatives within the business

We want to clearly communicate to candidates that this is not a purely strategic or advisory role, it requires someone who is comfortable working directly within the system, configuring workflows, and supporting day-to-day operations.

System Administration & Configuration

• Serve as the primary administrator and subject matter expert for UKG Ready.
• Configure and maintain organizational structures, workflows, business rules, approval paths, notifications and automation.
• Administer user security roles, permissions and access controls.
• Configure and maintain employee lifecycle processes including:
• Recruitment
• HR Core: Onboarding & Offboarding
• Forms supporting: Transfers, Promotions
• Payroll
• Learning
• Maintain system configuration documentation and change records.
• Ensure configuration aligns with business processes and compliance requirements.

Continuous Improvement

• Identify opportunities to automate manual HR and people processes.
• Partner with stakeholders to understand requirements and translate them into practical system solutions.
• Recommend enhancements that improve efficiency, user experience and data quality.
• Evaluate new UKG functionality and advise on adoption opportunities.
• Support future module implementations and system expansion projects.

Reporting & Analytics

• Develop and maintain standard and ad-hoc reports, dashboards and workforce analytics.
• Support reporting requirements across HR, Finance, Talent Acquisition and Operations.
• Ensure the accuracy, consistency and integrity of workforce data.
• Conduct regular system and data audits to identify areas for improvement.
• Provide meaningful insights to support business decision-making.

User Support & Training

• Act as the primary escalation point for UKG Ready system queries.
• Troubleshoot system issues and coordinate resolutions with UKG support where required.
• Provide guidance and support to HR, Payroll, Recruitment and management users.
• Create and maintain user guides, training materials and process documentation.
• Deliver training sessions and knowledge-sharing activities to system users.

System Testing & Change Management

• Support system upgrades, releases and enhancement activities.
• Perform configuration testing, user acceptance testing and regression testing.
• Ensure all system changes are thoroughly documented and communicated.
• Support project activities relating to HR systems transformation and process improvement.

Security, Governance & Compliance

• Maintain role-based access controls and security structures.
• Ensure compliance with data protection and privacy requirements, including GDPR and relevant employment legislation.
• Support audit activities and provide evidence relating to system controls and processes.
• Monitor data quality and promote best practice governance standards.

Integrations & Data Management

• Support integrations between UKG Ready and other business systems.
• Assist with data imports, exports and migration activities.
• Work with IT teams, vendors and implementation partners to resolve technical issues.
• Monitor interface performance and data flow integrity.

Do you have experience in Stakeholder relationship building?, We are looking to attract experienced HRIS Specialists based on remote who bring not only strong implementation knowledge, but also hands-on experience with the UKG Ready system. This is an ideal opportunity for an HRIS professional who thrives in a hands-on environment and wants to take ownership of UKG Ready configuration in a global organization., * Strong understanding of HRIS platforms and employee lifecycle processes.

• Experience configuring workflows, approvals, security roles and business rules.
• Advanced reporting and data analysis skills.
• Experience supporting HR, Payroll and Recruitment functions.
• Strong problem-solving and troubleshooting capability.
• Experience supporting system upgrades and testing activities.
• Excellent stakeholder management and communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities independently.
• Experience within a multinational or global organization.
• Experience supporting Learning Management or Performance Management modules.
• Experience with HR system implementations or major enhancement projects.
• Knowledge of API integrations, data migration or systems interfacing.
• Experience working with UKG Ready Recruit, Onboarding and Time modules.

Pulled from the full job description

• Paid time off
• Vision insurance

ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992, expertly managed by a dedicated service delivery team, we offer day-to-day support via teams of on-site engineers or responsive visiting engineers, and multi-lingual service desk coordination that’s manages over 1,000 tickets a day for more than 200 customers.

Our ability to deliver customer-centric, targeted, and tailored IT support solutions is a natural fit for the complex needs of the fast-paced and evolving aviation industry. We developed technology-based solutions to address the high emphasis on meeting extremely short service levels spread across large campus areas with strict security controls. Supporting equipment for airports and airlines in many locations worldwide, has led to an IT support approach that applies equally to any global business with multiple international locations, wide campuses, and demanding security requirements. Plus, our spares, repairs, and logistics service enables us to deliver intelligent end-to-end IT hardware lifecycle management anywhere in the world.

We are global community of exceptional people passionately working together with one shared vision. We uphold the highest standards of ethics, compliance, and security. We are fully ITIL-aligned and ISO-accredited for Environment, Information Security, Business Continuity, IT Service Management, and Occupational Health and Safety, and have privacy built by design into all our systems.

Our vision and ethos have stood the test of time, and we aim to exceed expectation and delight customers every time and our values are integral to the way we work together.

Join a team that prioritizes excellence-our ISO 9001 certification reflects our commitment to quality and superior customer service.

ESP Global Services is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.