Executive Desktop Support Engineer - Onsite

A Fortune 500 aerospace and aviation client is looking for an Executive Desktop Support Engineer to join their team in supporting their Executive Leadership Team. In this role, you will be the primary technical support contact for roughly 40 leadership team members (C-suite, Presidents, and their Executive Administrator Assistants) in addition to secondary technical support contact for VPs and special assignments as needed. You help schedule and coordinate times to migrate, install or resolve issues, ensure machines are properly updated and backed up, and assist with activation and configuration of smart mobile devices (iOS devices and some Android). You will maintain end of life hardware refresh, peripheral support, network port activation, mobile computing support, and hardware warranty repair. Perform, when necessary, Executive Home Support to resolve broadband, network, or computer related issues. Perform troubleshooting and meeting preparations for designated Executive Conference rooms ensuring that computers, presentation data and conferencing solutions are in functioning order, and special event support if needed. Other responsibilities include:

Responsibilities

Provide hands-on hardware and software support for Microsoft Windows 11, Office 365, Apple (iPad and iPhone) and Android end-user devices

Assist Executives with general IT system troubleshooting and support

Install, configure, and test new hardware and software for end-users

Configure and support mobile devices such as iPhones, iPads and Android mobile phones

Assist end-users in-person and remotely with various hardware and software issues

Respond to support requests via phone, email and/or other approved electronic media

Deliver a high level of professional service and support

Take initiative to introduce technology to help business processes and improve productivity

Participate in regular training in the latest technologies

Some travel, including international, may be required (10%)

Protect and maintain the privacy of employee personnel records including, but not limited to, personal compensation information about employees

Perform other duties and projects as assigned

This role is 100% onsite Monday Friday at this clients headquarters in Fort Worth, TX. They work a 9/80 schedule so you will have off every other Friday, however some availability after normal business hours might be required. Reliable transportation and ability to lift up to 30 lbs. is required.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC “Know Your Rights” Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

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3+ years of experience in desktop support

Expert knowledge of MS Windows 11 operating systems

Expert knowledge of MS Office/O365 products including Teams, Outlook, Excel, Word, and PowerPoint

Proficient in mobile device setup and management, both iOS and Android

Experience in an IT Service Management environment

Experience with Citrix connection, troubleshooting, etc.

Advanced understanding of personal computer hardware, software, and networking

Associate or technical degree in Information Technology

Excellent communication skills, both oral and written ability to effectively communicate technical concepts to non-technical audience

Professional appearance and demeanor must be able to maintain confidentiality

Ability to understand varying levels of urgency and react appropriately

Ability to take Initiative, eagerness, and ability to learn good problem-solving skills MacOS knowledge

Currently pursuing or intent to pursue a B.S. in Information Technology, Computer Science or Engineering, strongly preferred

Industry-related certifications preferred