Desktop Support Technician (On-Site)

Insight Global is hiring a Desktop Support Technician to join their team in San Diego. This Desktop Support Technician will be a hands-on, in-person problem solver working alongside a tight-knit IT support team on-site in a customer facing role. This person will assist with recovering laptops, setting up and configuring Windows machines (with bonus exposure to Mac and iOS devices), troubleshooting printers and network connectivity issues, and prepping equipment for new hires by imaging and shipping IT assets. The role includes white-glove customer service support, from setting up and maintaining A/V systems in conference rooms to directly supporting C-suite executives, so professionalism and attention to detail matter. While there’s still service desk volume, the in-person nature keeps things more dynamic and less call-heavy. This is a great fit for who enjoys variety, wants to grow their skills (IBM experience is a big plus), and is excited to be the go-to IT presence onsite in an 8-5pm PST environment.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

3+ years total experience in an IT/Desktop support related role

Troubleshooting experience with hardware support, application, disk encryption, network connectivity, printers, VPN, and A/V systems.

Proficiency with troubleshooting and setting up Windows OS and applications including MS-DOS, Microsoft Windows 11, Microsoft Office 365, Chrome, Microsoft Edge, Anti-virus applications.

Dell, HP, and/or Mac computers, Cisco, Webex, Jira, ServiceNow, Sharepoint, IBM/AS400 systems

Excellent customer service skills and written/verbal communication skills Associates/ Bachelor’s Degree

CompTIA or other applicable IT certifications

Experience with IBM/AS400

Experience with Mac/iOS configuration and troubleshooting