Desktop Support Technician

Agile Technology Solutions Inc.

South Boston, VA, United States

2 months ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

3 years minimum

Working hours

Regular working hours

Job source

careerjet.com

Tech stack

Microsoft Windows Active Directory Apple Mac Systems Business Software Microsoft Office Networking Basics TCP/IP Wi-Fi Technology System Availability Information Technology Laptops

Job description

The Level II Desktop Support Specialist provides intermediate-level technical support, troubleshooting, and maintenance for end-user computing devices, software, and basic network connectivity. This role serves as an escalation point for Level I issues and ensures high availability and performance of IT services., * Provide Technical Support: Resolve escalated hardware, software, and operating system issues (Windows/macOS) for local and remote users.

System Maintenance: Perform installation, configuration, and proactive maintenance of desktops, laptops, printers, and mobile devices.
Troubleshooting: Diagnose and resolve complex issues related to Microsoft Office 365, Active Directory, basic networking (TCP/IP, Wi-Fi), and business applications.
Documentation: Maintain accurate inventory records and update knowledge base articles and troubleshooting procedures.
Collaboration: Work with Level I staff for knowledge transfer and collaborate with Level III/System Admins on advanced infrastructure issues.

Requirements

Experience: 3-5 years of experience in a desktop support or help desk role.
Technical Skills: Proficiency in Windows 10/11, macOS, and Microsoft 365 administration.
Certifications (Preferred): CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent.