Support Technician & Client Care Provider (Level 1 - Remote & Onsite)

Northern Technology Services is looking for a reliable, customer-focused person to join our team as a Technical Support Agent.

This role is a mix of:

• Helping clients with everyday technology issues
• Setting up computers and equipment
• Visiting client locations throughout Northern Michigan
• Assisting with IT projects and deployments
• Learning real-world IT skills from an experienced team

You do not need years of IT experience.

We can teach technology.

We can’t teach reliability, professionalism, and a great attitude.

What You’ll Be DoingHelp People

You’ll be one of the first people our clients interact with when they need assistance.

Examples include:

• Password resets
• Computer troubleshooting
• Printer issues
• Email and Microsoft 365 questions
• New employee setup
• Device replacements

Work Onsite

Not everything can be fixed remotely.

You’ll visit client locations to:

• Set up computers
• Install monitors and docks
• Replace equipment
• Help with office moves
• Assist with technology projects
• Serve as the local face of our company

Learn IT

You’ll work alongside experienced technicians and gain exposure to:

• Microsoft 365
• Cybersecurity
• Cloud systems
• Business networks
• Managed IT services
• Client support operations

Do you have a valid Driver’s License license?, Do you have experience in Customer service?, Do you have a Trade school?, * Friendly and professional

• Reliable and punctual
• Comfortable talking with people
• Organized and detail-oriented
• Curious and willing to learn
• Able to work independently when needed

Experience

Any of the following is helpful:

• Customer service
• Retail
• Hospitality
• Healthcare
• Technical support
• Trade school or IT coursework
• Personal experience building or troubleshooting computers

No MSP experience required.

Requirements

• Valid driver’s license
• Reliable transportation
• Ability to travel throughout Northern Michigan
• Ability to lift computer equipment when needed
• Strong communication skills

Pulled from the full job description

• Paid training
• Opportunities for advancement