Tier 1 Support Technician

As a Tier 1 Support Technician, you’ll work alongside our experienced team to support business clients with technical issues, equipment setup, and general IT service work. You’ll be the first point of contact for client support requests - handling day-to-day technical needs and escalating more complex issues to senior staff when appropriate. Real clients, real problems, from day one.

WHAT YOU’LL DO

• Respond to service tickets and support requests within SLA guidelines
• Troubleshoot basic computer, software, printer, and network issues
• Set up and configure desktops, laptops, monitors, and other equipment
• Assist with Microsoft 365, user accounts, and password resets
• Accompany and support senior technicians on client site visits
• Document client systems, service tickets, and resolution notes accurately
• Help with basic network tasks - switches, wireless access points, and cabling
• Assist with camera, access control, and low-voltage technology projects as needed
• Follow established escalation procedures and service standards

Do you have a valid Driver’s License license?, Do you have experience in Customer communication?, * Genuine interest in computers, networking, or business technology

• Basic understanding of Windows and common software applications
• Good communication and customer service skills
• Dependable, professional, and eager to grow
• Able to work independently and as part of a team
• Valid driver’s license (preferred)
• Prior IT experience or coursework is a plus - but not required

HELPFUL EXPERIENCE (NICE TO HAVE)

Any of the following is a bonus - none are required:

• Windows 11 troubleshooting or Microsoft 365 administration
• Basic networking - firewalls, switches, routers, or wireless access points
• Cybersecurity fundamentals or backup systems
• Security cameras, door access control, or structured cabling
• Help desk, ticketing systems, or customer service experience

Pulled from the full job description

• Flexible schedule, We understand that larger employers - hospitals, corporations, and government agencies - can offer higher starting salaries. Here’s what we offer that they can’t:

Unmatched variety. A technician at a large employer works inside one company’s environment. At DPI, you’ll work across dozens of businesses in different industries - each with their own infrastructure, challenges, and needs. That breadth makes you a stronger, more versatile technician faster.

A fast track when you perform. There’s no 18-month waiting list to take on more responsibility here. When you show up, work hard, and develop your skills, you’ll advance quickly. We actively promote from within.

Real mentorship, not a ticket queue. You’ll work directly alongside experienced technicians on real client problems - not just in a classroom or watching training videos. The learning curve is steep in the best way possible.

Autonomy and ownership. Small team means less bureaucracy, more trust, and the satisfaction of knowing your work directly impacts the clients and the company. You won’t be a number here.

A foundation that opens doors. The experience you build here is genuinely respected by employers throughout the region - and if you choose to stay and grow with us, there’s a path for that too.

DPI Computing is a managed IT services provider serving businesses throughout Jackson, MI and the surrounding region. We support our clients with day-to-day IT needs, cybersecurity, network management, structured cabling, backup solutions, security camera systems, and door access control.