ServiceNow Software Developer

We are seeking a Senior Software Developer with strong experience in ServiceNow development, Community Portals, and enterprise system integrations. The ideal candidate will have deep hands-on expertise in REST APIs, JSON-based integrations, ServiceNow portals (including Community Portals), and large-scale enterprise environments., * Design, develop, and maintain RESTful APIs and JSON-based integrations between ServiceNow and enterprise systems

• Lead CX Systems development and architect solutions with ServiceNow integrations development with Hotwire’s enterprise platforms (Salesforce, CMDB, monitoring, ERP, and customer-facing systems)

• Develop and customize ServiceNow modules including:

o ITOM / TSOM

o CMDB

o CSM (Customer Service Management)

o ServiceNow Portals, Community Portals, and custom web portals

• Design and build Community Portal experiences for customers and partners, including:

o Knowledge, case management, and self-service workflows

o Custom widgets and UI components

o Portal branding, UX customization, and performance optimization

• Build and enhance ServiceNow scoped applications, workflows, Flow Designer flows, and business rules

• Develop client scripts, UI policies, UI actions, and Service Portal / Community Portal widgets

• Implement and maintain CMDB data models, Discovery integrations, and Service Mapping

• Collaborate with architects, product owners, and stakeholders to translate business requirements into technical solutions

• Ensure solutions follow ServiceNow best practices, security standards, and performance guidelines

• Provide technical leadership, code reviews, and mentoring to junior developers

• 3+ years of hands-on ServiceNow development experience

• Strong experience with REST APIs, JSON, and enterprise integration patterns

• Proven experience developing within the ServiceNow platform, including:

o TSOM / ITOM

o CMDB

o CSM

o ServiceNow Portals and Community Portals

• Strong proficiency in:

o JavaScript (ServiceNow scripting)

o Glide APIs

o Script Includes

• Experience building customer-facing and partner-facing portal solutions

• Solid understanding of ITIL processes and enterprise IT environments

• Excellent problem-solving and communication skills Preferred Qualifications

• ServiceNow certifications (CSA, CAD, CIS - ITOM/CSM)

• Experience with Discovery, Service Mapping, and Event Management

• Knowledge of OAuth, MID Servers, and integration security best practices

• Experience with UX design considerations for ServiceNow Community Portals

• Experience supporting large-scale, high-availability ServiceNow implementations