Entry-Level Computer Repair Technician - Chromebook, Apple & Windows

As a hardware technician, you’ll spend most of your day at the bench - diagnosing, repairing, and refurbishing laptops, Chromebooks, MacBooks, iPads, Microsoft Surface devices, and desktops. This is structured, hands-on, repetitive work. Every repair follows a standard operating procedure. Every device gets a full QA check. Every workspace stays clean and organized.

We’re looking for someone who:

• Likes following a process and does it the same way every time

• Takes pride in doing it right, not just getting it done

• Can work at a steady, reliable pace with minimal supervision

• Asks questions early rather than guessing

• Wants to understand why a step exists, not just what to do

You don’t need a technical background. If you come from assembly, quality inspection, warehouse kitting, food prep with standards, automotive work, or electronics as a hobby - you may be a great fit. If you’ve ever used an SOP, followed a checklist, or can describe a personal system you use to stay organized and consistent, we want to hear from you.

What You’ll Do

Repair & Refurbish

• Diagnose, troubleshoot, and repair Chromebooks, MacBooks, Windows laptops, iPads/tablets, Microsoft Surface devices, and desktops

• Perform common repairs such as screen and battery replacements and component swaps

• Complete full device refurbishment workflows including cleaning, reassembly, and final QA testing using checklists to ensure consistent, high-quality results

• Accurately review customer work orders and assess reported issues to identify the correct repair path

• Rotate across device types (Apple, Chromebook, Windows, Surface) as project needs shift

• Follow all quality control standards, ensuring each device meets required quality checks before moving to the next stage

• Maintain a steady, productive pace while consistently meeting team quality and throughput expectations

Education & Business Projects / Provision & Deploy

• Configure, image, and prep devices with white-glove care and enterprise-level precision

• Stage, organize, package, and prepare devices for delivery

Logistics, Asset Care & Documentation

• Record serial numbers/asset tags, repair notes, and device status updates accurately, and use company systems for ticketing, documentation, and basic workflow tracking

• Handle parts, tools, and devices responsibly

Teamwork & Efficiency

• Maintain a clean, safe, and organized workspace, and collaborate with teammates to streamline repair workflows and meet evolving client needs

• Communicate proactively with your team when you encounter unfamiliar issues, bottlenecks, or quality concerns

• Balance competing priorities and adapt to changing project needs while maintaining quality standards

Do you have experience in Typing?, Do you have a High school diploma or GED?, * No high school diploma, Required

• High school diploma, GED, or equivalent

• Experience: No prior professional technical experience required.

• Reliable transportation to the Twin Cities warehouse location

• Ability to work on-site Monday-Friday during scheduled shift hours

• Strong attention to detail with the ability to follow checklists, standard operating procedures, and structured workflows consistently

• Basic computer literacy (comfortable navigating operating systems, typing, and using web-based tools)

• Ability to lift up to 35 lbs

• Ability to sit and stand for periods throughout the shift

• Manual dexterity for working with small components, hand tools, and delicate electronics

Nice to have but not required

• Previous experience in a repair, refurbishment, assembly, or quality inspection role

• Some familiarity with computer hardware whether through prior work, coursework, self-built PCs, hobby repair, or personal tinkering

• Exposure to Chromebook, Apple, or Windows device hardware

Pulled from the full job description

• Paid training
• 401(k) 4% Match
• Parental leave
• 401(k) matching
• Paid time off
• Vision insurance

• Dental insurance, * 401(k) with 4% employer match

• Health, Dental & Vision insurance (employer pays 50% of employee premium)

• 100% employer-paid Short-Term and Long-Term Disability

• 10 days PTO + 10 days unpaid time off + 1 floating holiday + major holidays off

• Paid training + tech level progression (L1-L3) + path to OEM and CompTIA certifications

• Parental leave and other legally required leave per applicable law

Gophermods was founded in 2010 in Minneapolis, MN and has grown into a nationwide partner for schools and small to medium-sized businesses. We support every stage of the technology lifecycle - computer repair, device refurbishment, and professional services. Located in New Brighton, MN, just minutes from downtown Minneapolis in the Twin Cities metro, we’re a small company with a big mission, guided by three values: set the standard, be curious, and thrive together.