IT Support Specialist (Level 2)

• Provide front-line technical support by responding to service tickets and in-person requests for hardware, software, network, and peripheral issues.
• Troubleshoot and resolve desktop, Active Directory, Office365, network connectivity, printing, and file-sharing problems.
• Image, deploy, maintain, and repair PCs, laptops, iPads, and other end-user devices.
• Support new hire onboarding by setting up user accounts, assigning permissions, and configuring equipment.
• Install, configure, and maintain printers, copiers, scanners, and other IT peripherals while partnering with the IT team to resolve more complex technical issues.

Do you have experience in IT infrastructure?, Do you have a High school diploma or GED?, * High School diploma or equivalent required; Associate’s or Bachelor’s degree preferred.

• Minimum of three years of hands-on experience supporting desktop and infrastructure services.
• Strong working knowledge of Windows 11, Microsoft 365, Active Directory, PC imaging, and basic IP networking.
• Experience working within an IT ticketing environment and managing multiple service requests in a fast-paced setting.
• Hands-on experience deploying and supporting Apple devices, including iPads and iPhones, with knowledge of iOS profile management and troubleshooting.
• Experience supporting printers and peripheral devices; familiarity with Zebra, Honeywell, and HP laser printers is a plus.
• Proven ability to troubleshoot hardware, software, and connectivity issues independently with minimal supervision.
• Experience supporting users in pharmacy, warehouse, manufacturing, or other operational environments is highly preferred.
• Microsoft Certified Professional (MCP), A+, or related certifications are a plus, but practical experience is valued above formal certifications.
• Candidates should be self-starters with excellent communication skills and a customer-first mindset.
• Flexibility to provide occasional evening or weekend support when business needs require.
• Strong attention to detail and the ability to thrive in a fast-paced environment.
• Collaborative mindset with a commitment to team success and delivering exceptional end-user support.

Pulled from the full job description

• Tuition reimbursement
• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance

• Dental insurance, Job Type: Full-Time Schedule: Monday-Friday, 7:00 AM - 4:00 PM, with flexibility to support weekends as needed Compensation: $28.00 - $30.00 per hour, based on experience and qualifications Benefits: Comprehensive medical, dental, and vision coverage, Flexible Spending Accounts, 401(k) with company contribution, company-paid life and disability insurance, voluntary insurance options, generous PTO package, and tuition reimbursement., * Competitive compensation and comprehensive benefits.

• Opportunities for growth and career advancement through our internal posting program.
• A supportive, team-first culture where your work makes a difference.
• The opportunity to leverage technology to help improve animal health every day.
• Ongoing learning opportunities and the chance to expand your technical skills into server and network administration.

Why We Do What We Do

At Wedgewood Pharmacy, your work has purpose. Every prescription you help prepare, support, or deliver contributes to improving the health and well-being of animals. We are passionate about what we do and proud to build a workplace where people feel supported, included, and valued.

Our Commitment to Inclusion

Wedgewood Pharmacy is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where everyone can thrive.

At Wedgewood Pharmacy, we are dedicated to improving the lives of animals through customized medication and compassionate care. Every role in our organization contributes to helping pets live healthier, happier lives. We are a team driven by purpose, quality, and a shared commitment to animal health.