Salesforce Administrator

At GiftTree, we don’t just ship boxes; we deliver moments of connection. For nearly three decades, we have been a premier online retailer specializing in luxury gift baskets, curated gourmet treats, fine wines, and beautifully personalized keepsakes for life’s most meaningful moments. Whether helping a corporate client appreciate their team or a family celebrate a milestone, we pride ourselves on exceptional presentation and seamless execution. As we continue to scale our digital and operational footprint, our Salesforce ecosystem is vital to connecting our marketing, sales, and fulfillment channels. We are looking for an experienced, strategic Salesforce Administrator to keep our platform optimized, clean, and scaling gracefully ahead of our exciting peak holiday seasons. What You’ll Do

• Manage day-to-day administration of our Salesforce instance, including user setup, roles, profiles, permission sets, and data hygiene protocols.
• Design, build, and maintain complex business automations using Flow Builder to streamline customer journeys and operations.
• Collaborate closely with our Sales, Marketing, and Operations teams to gather business requirements and translate them into functional technical solutions.
• Maintain clean database structures, managing data imports, deduplication efforts, and monitoring syncs between Salesforce and e-commerce platforms.
• Create and optimize custom reports, dashboards, and views to give leadership real-time visibility into performance KPIs.
• Troubleshoot system bugs, handle tier-2 user support, and manage regular platform regression testing during Salesforce release cycles.
• Provide documentation and training for end-users to drive high platform adoption and ensure the team is getting the most out of our tools.
• Evaluate, test, and implement third-party applications from the AppExchange to expand platform capabilities.

Do you have a valid Certified Salesforce Administrator certification?, Do you have experience in User training (technical support)?, * Experienced: You have 3+ years of hands-on experience as a dedicated Salesforce Administrator (experience in retail, e-commerce, or logistics environments is a major plus).

• Certified: You hold the active Salesforce Certified Administrator credential. Additional certifications (Advanced Admin, Platform App Builder, or Business Analyst) are highly desirable.
• Problem Solver: You love digging into business processes and figuring out how to make them smoother and faster.
• Great Communicator: You can break down complex technical jargon into simple concepts for non-technical team members.

3.63.6 out of 5 stars Remote $125,000 - $145,000 a year - Full-time, Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Employee discount
• Vision insurance
• Dental insurance, * Comprehensive Benefits: Medical, dental, and vision coverage, plus paid time off and a 401(k) plan.
• A Culture of Celebration: Join a creative, collaborative team that is literally in the business of bringing joy to people. Plus, enjoy a generous employee discount on all our premium gift offerings!