Network Operations Center (NOC) Technician II

• Obsessive Customer Service: First call support to Wholesale and Enterprise customers that places the customer’s needs at the center of your performance is a requirement.
• Network Monitoring & Troubleshooting: Continuously monitor and manage network systems, servers, applications for performance, availability, and security.
• Incident Management: Identify, document, escalate, and resolve network incidents and outages targeting first call resolution. Perform troubleshooting and root cause analyses.
• Ticket Management: Process service orders, trouble tickets, work orders and maintenance requests with attention to accuracy and record detail.
• Network Configuration & Support: Assist in the setup, configuration, and provisioning of network elements (routers, switches, firewalls) and continuous audit of network circuits and equipment to ensure records accuracy.

Do you have experience in Telecommunications network performance monitoring?, Do you have a Associate’s degree?, * Experience: 2+ years of experience in a Network Operations Center or similar role.

• Technical Skills and Knowledge: Proficiency in network monitoring tools, understanding of networking protocols and technologies (TCP/IP, DNS, DHCP, BGP).
• Accurately and completely enter and maintain network records and tickets.
• Implement after hours service migrations and maintenance activities.
• Knowledge of security monitoring and threat detection tools.
• A working knowledge of the MS-Office suite and the ability to multi-task between multiple software programs simultaneously.
• ITSM/ITIL knowledge and certification highly desired.
• Demonstrated attitude of continuous quality improvement
• Adhere to all training requirements, company policies and procedures., * Education: Associate or bachelor’s degree in information technology, Network Engineering, or a related field is required.
• Certifications: At least (1) relevant certification such as CCNA, JNCIA, JNCIS, MCSE is required.

Any combination of the above requirements or equivalent education will be considered

• A 24x7x365 Network Operations Center office environment
• Full-time, rotating shifts (weekends, evenings, overnights, holidays).
• Sitting or standing for extended periods of time.

Reasonable accommodation for individuals with disabilities will be made.