Field Technician - Managed IT Services

• Provide hands-on technical support for client hardware and software issues across various operating systems including Windows, macOS, and Linux.
• Troubleshoot and resolve software problems related to Microsoft Office, Active Directory, DNS, VPNs, firewalls, TCP/IP protocols, and network connectivity.
• Manage computer hardware components such as desktops, laptops, mobile devices, and peripherals to ensure optimal performance.
• Configure and maintain network infrastructure including LANs (Local Area Networks), WANs (Wide Area Networks), switches like Meraki, routers, and wireless access points.
• Support remote users by setting up VPN connections, troubleshooting connectivity issues via tools like SCCM (System Center Configuration Manager), ServiceNow, Jira, and BMC Remedy.
• Assist with server administration tasks involving Windows Server environments and Microsoft Windows Server management.
• Conduct regular analysis of system logs and network traffic to identify potential issues before they escalate.
• Collaborate with team members to document incidents using help desk tools and maintain accurate records of all support activities.
• Communicate clearly with clients to understand their needs and deliver solutions that enhance their IT infrastructure efficiency.

Do you have experience in macOS administration?, Do you have a Associate’s degree?, Join our dynamic team as a Field Technician specializing in Managed IT Services! In this energetic role, you will be the frontline hero delivering exceptional technical support and maintaining vital IT infrastructure for our diverse client base. Your expertise will ensure seamless operation of hardware, software, and network systems, empowering businesses to thrive with reliable technology solutions. This position offers an exciting opportunity to develop your skills in a fast-paced environment while making a tangible impact on client success. If you’re passionate about troubleshooting, customer service, and innovative IT solutions, this is the perfect role for you to grow your career!, · Associate’s degree in IT or equivalent is preferred.

· CompTIA A+ is required.

· Microsoft certifications are strongly preferred.

· Apple Certified Technician is strongly preferred.

Experience

· 2+ years in IT help desk or technical support.

· 2+ years supporting laptops, desktops, servers, and network devices.

· 2+ years of onsite field support experience.

· 2+ years of Apple hardware, macOS, iOS, and iPadOS is required.

· Familiarity with VPN, Citrix, RDS, VOIP systems is preferred.

· Active Directory, DNS, DHCP is preferred.

· Low-voltage cabling and fiber experience preferred.

· Knowledge of ConnectWise (Manage/Automate) is preferred.

· Comfortable using AI-powered tools (e.g., generative AI, automation, or analytics assistants) to enhance productivity, customer insights, communication, and decision-making; willingness to adopt new AI-driven technologies as they evolve.

Pulled from the full job description

• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance, * Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance