IT Field Service Help Desk Technician

Responsible for performing all of the necessary technical work for managing customer IT infrastructure

Provide troubleshooting and resolution for desktop/laptop hardware and software related problems.

Install, test, and support various network devices, including Servers, Workstations, VMWare Hardware and Software installations, printers, SPAM filters, Exchange servers, Active Directory and Windows DNS machines

Perform in-house, on-site and remote computer and network services

Work with Customer’s business-critical server and software packages and those support vendors

Maintain a thorough understanding of the basics behind the Internet and its workings (DNS, Security, IP Routing, HTTP, VPN, Email Routing, SPAM, etc.)

Configure and setup Firewalls, Switches, VPN Concentrators and Security appliances

Ensure proper maintenance of documentation (hardware, software, network, and problem logs).

Do you have experience in macOS?, Do you have a Associate’s degree?, Experience with Microsoft 0365, SharePoint and Microsoft products

Back up and restoration of client systems and data

Maintain the appropriate technical knowledge and remain abreast of trends in the industry to support the network and PC environment.

Call and work with external vendors to troubleshoot IT related issues for lab and manufacturing facility wherever they may occur.

Must have excellent troubleshooting skills to diagnose and repair network connectivity

Strong problem-solving and logical thinking skills, able to absorb and relate to new technical concepts quickly and build on knowledge learned

Strong verbal and written communication skills, particularly and ability to relay technical concepts to a business audience.

Be able to effectively write and maintain technical documentation

Maintain an accurate inventory of hardware, software, and licenses

Minimum Qualifications:

Associate or Bachelor degree in Computer Science, Information Technology, or other technical discipline preferred.

5+ year experience in office infrastructure, office technologies

Expert level operation of Windows operating systems

Proficient operation of Microsoft Office 2010 and higher and other basic Microsoft Windows applications

PC, laptop, tablet, smartphone (iOS and Android) configuration and troubleshooting

MAC experienced preferred

Strong diagnostic, problem resolution and proactive monitoring skills

EMCO Technology, Inc provides technology services to businesses in the Philadelphia, NJ and surrounding areas. EMCO Technology provides customized solutions to our customers in a personable way. If you enjoy technology and working with people we are the right company for you!