IT Field Support Specialist

In this role, you’ll provide essential first-level IT support to ensure our restaurants run smoothly, supporting everything from POS systems to restaurant technology infrastructure., * Deliver first-level support for restaurant operations, including NCR, Aloha, and Sicom (Xenial) POS systems.

• Diagnose and resolve hardware/software issues for registers, computers, laptops, mobile devices, and restaurant equipment (time clocks, headsets, drive-thru timers, order boards).
• Accurately enter and manage tickets, resolving or escalating as needed.
• Respond to requests via phone, email, and remote sessions.
• Support system setups, software installations, and access configurations.
• Troubleshoot connectivity, email, and web access issues for restaurant teams.
• Assist with monitoring and correcting restaurant sales data.
• Provide training and guidance to restaurant and field leaders on applications and system use.
• Participate in rotating Help Desk duties, including outage coordination and project work.

Do you have experience in Windows?, Do you have a Associate’s degree?, * 1-3 years of experience in an IT Help Desk or related field.

• Strong troubleshooting abilities and remote support skills.
• Knowledge of Microsoft Office Suite, Microsoft Teams, and Windows operating systems.
• Solid understanding of network protocols.
• Excellent communication, patience, and customer service skills.
• Associate’s degree in Computer Science/MIS or equivalent experience preferred.
• Prior experience in quick-service restaurant or retail IT support is highly valued.
• Experience with Sicom POS systems is a plus.

Pulled from the full job description

• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Opportunities for advancement, * Competitive Pay - rewarding your skills and experience
• Comprehensive Benefits - medical, dental, and vision coverage
• Paid Time Off (PTO) - vacation, and holidays*
• Career Growth Opportunities - training and advancement within IT and operations
• Supportive Team Culture - collaborative environment with opportunities to learn and grow

We offer a welcoming and inclusive environment to our team members, job applicants, the guests we serve, and the communities we call home. ZNH FoodInc also has a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of discrimination, including harassment, because of race, color, sex, gender, age, religion or religious creed, national origin, ancestry, citizenship, marital status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law.

Popeyes is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

All employment offers are contingent upon the successful completion of a background check. Background check results will be subject to company review and consideration in accordance with applicable laws.