IT Field Support Specialist

In this role, you’ll provide essential first-level IT support to ensure our restaurants run smoothly, supporting everything from POS systems to restaurant technology infrastructure., * Deliver first-level support for restaurant operations, including NCR, Aloha, and Sicom (Xenial) POS systems.

• Diagnose and resolve hardware/software issues for registers, computers, laptops, mobile devices, and restaurant equipment (time clocks, headsets, drive-thru timers, order boards).
• Accurately enter and manage tickets, resolving or escalating as needed.
• Respond to requests via phone, email, and remote sessions.
• Support system setups, software installations, and access configurations.
• Troubleshoot connectivity, email, and web access issues for restaurant teams.
• Assist with monitoring and correcting restaurant sales data.
• Provide training and guidance to restaurant and field leaders on applications and system use.
• Participate in rotating Help Desk duties, including outage coordination and project work.

• 1-3 years of experience in an IT Help Desk or related field.
• Strong troubleshooting abilities and remote support skills.
• Knowledge of Microsoft Office Suite, Microsoft Teams, and Windows operating systems.
• Solid understanding of network protocols.
• Excellent communication, patience, and customer service skills.
• Associate’s degree in Computer Science/MIS or equivalent experience preferred.
• Prior experience in quick-service restaurant or retail IT support is highly valued.
• Experience with Sicom POS systems is a plus.

• Competitive Pay - rewarding your skills and experience
• Comprehensive Benefits - medical, dental, and vision coverage
• Paid Time Off (PTO) - vacation, and holidays*
• Career Growth Opportunities - training and advancement within IT and operations
• Supportive Team Culture - collaborative environment with opportunities to learn and grow