Information Technology Technician-VTXC-

The Information Technology Technician is responsible for the installation, configuration, maintenance, and support of the organization’s information technology infrastructure. This role supports on-premises and cloud-based systems, networks, endpoints, and users, ensuring availability, performance, security, and compliance with company policies and regulatory requirements.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: other duties may be assigned and are not limited to those below:

• Install, configure, maintain, and support network, server, and endpoint hardware and software in physical and virtual environments.
• Administer Windows Server environments, Active Directory, Group Policy, DNS, DHCP, and core infrastructure services.
• Support Microsoft 365 services including Exchange Online, Entra ID (Azure AD), Teams, SharePoint, and OneDrive.
• Monitor system performance and availability using network and systems monitoring tools; respond to alerts and incidents.
• Configure and support firewalls, VPNs, secure remote access, and electronic gateways.
• Maintain wired and wireless networks including switches, access points, and network security controls.
• Deploy, configure, and maintain desktops, laptops, and mobile devices, including imaging, patching, and lifecycle management.
• Troubleshoot and resolve hardware, software, network, printer, and connectivity issues.
• Implement and maintain endpoint security, antivirus/anti-malware, and vulnerability remediation.
• Perform and verify daily, weekly, and monthly backups; assist with data restoration and disaster recovery testing.
• Maintain accurate technical documentation and procedures.
• Adhere to and enforce corporate security policies and standards.
• Assist with audits, compliance efforts, and incident response activities.
• Maintain compliance with OSHA, safety, and departmental standards.

Do you have a valid Driver’s License license?, Do you have experience in Wireless network configuration?, Do you have a Associate’s degree?, * Associate degree in Information Technology or related field; or

• Two (2) years of related experience; or

Equivalent combination of education and experience

CERTIFICATES, LICENSES, REGISTRATIONS

• Valid Driver’s License with an insurable driving record.
• Industry certifications are preferred but not required.
• Must pass pre-employment screen, physical and background checks.

PHYSICAL DEMANDS

• . Regular use of hands, talking, and hearing.
• Frequent standing, walking, sitting, reaching, and bending.
• Occasional lifting up to 50 pounds.
• Exposure to electrical hazards and moderate noise levels., * Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, system documentation, and governmental or regulatory requirements.
• Ability to write clear and concise reports, business correspondence, technical documentation, and procedure manuals.
• Ability to effectively present information and respond to questions from managers, technical staff, clients, customers, vendors, and the general public.
• Demonstrated ability to communicate technical concepts in a clear, professional manner to both technical and non-technical audiences, including explaining system issues, troubleshooting steps, and recommended solutions.

MATHEMATICAL SKILLS

• Ability to work with mathematical concepts such as probability, statistical inference, and fundamentals of plane and solid geometry and trigonometry as they relate to information technology and networking.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations, including capacity planning, performance analysis, and troubleshooting.
• Ability to interpret technical metrics, system performance data, logs, and reports to assist in diagnosing issues and supporting operational decisions.