IT Field Technician

St. Francis Ministries is seeking a highly motivated IT Field Technician to work in our hybrid work environment. Technicians are responsible for supporting the configuration, hardware/software support, of our clients, computer or computer-related equipment and components., * Performs installation and configuration of new IT hardware including break-fix and new hardware

• request as well as deployment of new facilities.
• Performs decommissioning and removal of retired IT assets.
• Utilizes asset management system to maintain accurate IT inventory and tracking.
• Documents, tracks, and monitors issues and tasks using the IT ticketing system.
• Works with third party vendors to address technical needs including cabling, carrier network connectivity, VoIP, and copier/printer services at new and existing locations.
• Troubleshooting of computer workstation hardware including peripherals.
• Technical understanding of software and operating systems.
• Installs software, modifies settings, and replaces hardware as required to resolve the incident.
• Resolves desktop and network issues to restore service.
• Understands premise wiring/cabling best practices.
• Ensures troubleshooting and resolutions are accomplished using industry best practices, resolves
• technical issues, ensures issues resolved, and documents installed configuration.
• Makes updates to the knowledge base by creating documentation describing issues encountered,
• their resolutions, and works on the development of processes and documentation to improve the
• ability of the service desk to detect and resolve problems.
• Call clients’ vendors for warranty and troubleshooting issues.
• Removal of viruses/malware, Other duties as assigned.

Will participate in a minimum of 40 hours in-service education per year.

Do you have a valid Driver’s License license?, Do you have experience in iOS?, Do you have a Associate’s degree?, + Must be 21 years of age.

• Must pass a drug screen and TB Skin Test.
• FBI Fingerprint Check.
• Submit to a Criminal History and DFPS History Check.
• Pass a Centralized Background Check through the Texas Health and Human Services Eligibility
• and any background checks deemed to be necessary.
• Must have valid driver’s license and reliable transportation.
• Lifting requirements of 50 lbs.
• Associate’s Degree or equivalent certificate.
• CompTIA A+ certification
• CompTIA Network + certification highly preferred
• CCNA highly preferred
• Must have a minimum or 2-5 years or combination of education and experience in IT roles such as

• helpdesk and field support, installation, termination, and testing of network cabling. REQUIRED SKILLS, KNOWLEDGE, AND ABILITIES

• Experience supporting PC Hardware and software in a client/server environment
• Advanced technical troubleshooting skills and experience
• Strong analytical skills
• Experience with various mobile devices (iOS, Android)
• Working knowledge of Microsoft Windows file sharing and permissions
• Working knowledge of Microsoft Active Directory and other server technologies
• Hardware experience with peripherals, scanners and mass storage devices
• Advanced knowledge of small and medium business LAN and WAN network technologies such as routers, firewalls, switches, wireless access points, VPN, NAS, etc.
• Expert knowledge of Microsoft Office Applications
• Experience documenting problem and resolution of support calls as well as maintaining a
• knowledge base of processes and procedures.
• Knowledge of telecom connectivity and low voltage cabling.
• Familiarity with network concepts including physical connectivity, wireless, and TCP/IP
• configuration
• Strong Customer Service Skills
• Excellent communication skills
• Detail oriented and highly organized
• Excellent critical thinking skills with attention to detail
• Working knowledge of business and data intelligence software