Help Desk Analyst - II

Provide first point of contact technical support through analysis and problem solving for the installation, maintenance, implementation and documentation of the current Restaurant Systems software and hardware technologies via phone or remote support communication, * Provide effective communication of support solutions to restaurant personnel on existing, as well as new, technology platforms.

• Install/update hardware and software to resolve system related issues per established procedures
• Diagnose and document system related issues in a timely and efficient manner.
• Follow-upon unresolved issues to ensure timely resolutions.
• Adjust activities based on call volume fluctuations.
• Interpret user problems and recommend solutions.
• Escalate unresolved issues to the correct resource.
• Ability to organize and prioritize tasks to ensure timely problem resolution.
• Flexible work hours.
• Other duties as assigned.

Do you have experience in Windows?, * 2+ years of experience in an IT support/HelpDesk support role.

• Experience with HelpDesk software and remote support tools desired.
• Retail experience to include POS and Back Office management applications includinginventory systems.
• Experience in a multi-shift or 24/7 environment preferred.
• Good understanding of corporate networking infrastructure (i.e. Hardware based VPNpreferred.)
• Good understanding of LAN, WAN and Wi-Fi
• Good analytical skills.
• Work well under pressure with minimal supervision

Qualifications and Experience

• 2+ years of experience in an IT support/HelpDesk support role.
• Experience with HelpDesk software and remote support tools desired.
• Retail experience to include POS and Back Office management applications includinginventory systems.
• Experience in a multi-shift or 24/7 environment preferred.
• Good understanding of corporate networking infrastructure (i.e. Hardware based VPNpreferred.)
• Good understanding of LAN, WAN and Wi-Fi
• Good analytical skills.
• Work well under pressure with minimal supervision

Computer Skills

• Knowledge of PC systems. Windows, Restaurant Management applications, Microsoft
• Office Suite and other related software.
• Understanding of networking software.

Pulled from the full job description

• Professional development assistance
• Parental leave
• Health insurance
• Retirement plan
• 401(k) matching
• Paid time off
• Vision insurance, may be made to enable individuals with disabilities to perform the essential functions.
• Temperature controlled office.
• The noise level in the work environment is moderate to high.
• Position requires availability for nights, weekends and holiday rotations on site to support a multi-shift, 24/7 environment.

Equipment Used

• Computer, fax, copier, phone, scanner, printer, smartphone and calculator.
• Laptop for maintenance and support of remote sites.
• Lab system.

Pay: $24.00 - $26.00 per hour, * 401(k) matching

• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Vision insurance