IT Help Desk/Service Desk Specialists (Remote)

Our client is hiring IT Help Desk and Service Desk Specialists to support a federal technology service desk environment in Ashburn, VA.

We are seeking customer-focused IT professionals with experience providing technical support in fast-paced help desk, service desk, or enterprise support environments. Candidates may be considered for multiple support levels based on experience, technical skills, schedule availability and role alignment., Provide technical support to end users by phone, email, chat, and ticketing system. Troubleshoot issues related to Windows, Microsoft 365, Active Directory, account access, VPN/remote access, hardware/software, web-based applications and network connectivity. Document incidents, escalate issues when needed and deliver professional customer support in a structured federal environment.

Do you have experience in Windows?, Must be a U.S. Citizen and able to pass a federal background investigation. Experience in IT help desk, service desk, technical support, customer support or account support. Strong troubleshooting, communication, documentation and customer service skills. Experience with Windows, Microsoft Office / Microsoft 365, ticketing systems, account support or remote troubleshooting. Must be open to schedule coverage in a 24x7x365 support environment.

Preferred Qualifications Active Directory experience. ServiceNow or other ITSM ticketing experience. VPN, remote access, PIV/CAC, or smart card troubleshooting experience. Federal, DHS, CBP or government service desk experience. Bilingual English/Spanish skills are a plus. CompTIA A+, Network+, Security+, HDI or related certifications are a plus.