customer service agent with graphic design expertise

We’re hiring a Customer Service & Design Specialist for our Annapolis office (right by the Annapolis Mall). This is a hybrid role - at least 3 days a week in office, with the option to work from home or the office the other 2.

This is a dual role: roughly half customer service, half design. On the design side, you’ll build clean, professional card templates that make our customers’ badges look great. You’ll work primarily in our own bespoke design studio, but should be comfortable in tools like Photoshop, Canva, Figma, or GIMP.

On the service side, you’ll be the friendly voice and inbox our customers rely on to get set up and get unstuck.

We’re a small team and we like it that way. We’re looking for someone reliable, detail-oriented, and genuinely fun to work with - we care a lot about keeping our culture positive and healthy.

What you’ll do

1. Design and refine customer card templates that look polished and on-brand
2. Onboard new customers and get them up and running on our service
3. Respond to and resolve customer support tickets
4. Answer customer phone calls
5. Help existing customers troubleshoot issues
6. Coordinate with the operations team across a range of day-to-day topics

1. Strong graphic design skills - proficiency in Photoshop, Canva, Figma, or similar (we’ll teach you our in-house studio)
2. A good eye for detail and design
3. Customer-focused, patient, and a clear communicator
4. Reliable, and able to work independently when needed
5. Quick to learn new web-based tools (you’ll use several daily)
6. A great teammate who’s friendly and fun

compensation: $65,000; health, dental, vision; 401k, PTO (22 to start in first year); bonus and other small perks employment type: full-time experience level: mid level job title: customer service and design specialist InstantCard is an outsourced ID card printing service. Companies come to us for a done-for-you solution: they order online, and our print shop prints and ships their badges every business day. We’re a technology-focused company obsessed with delivering great value and even better service. Learn more at https://instantcard.net/., Health, vision, and dental

• 2 weeks PTO your first year, +1 day for each year after
• All federal holidays off (paid)
• 401(k) with company match
• Free weekly lunches, snacks & drinks, a gym stipend, and other perks