Integrated Management Systems Coordinator

We are on growth journey - now looking for our next star - a passionate IMS Coordinator to join our team at the Manchester Centre in the USA, reporting into our product family leader., The Integrated Management Systems (IMS) Coordinator is responsible for maintaining, improving, and ensuring compliance of Dometics integrated management systems in line with ISO 9001 (Quality), ISO 14001 (Environmental), and ISO 45001 (Occupational Health & Safety) standards.

This role also oversees warranty processes, including claim analysis, root cause identification, and corrective action implementation to enhance product quality and customer satisfaction.

The IMS Coordinator works cross-functionally with operations, Installation and sales teams to drive continuous improvement, compliance, and operational excellence across the manufacturing facility.

Main responsibilities

• Maintain and continuously improve the Integrated Management System in accordance with ISO 9001, ISO 14001, and ISO 45001 requirements
• Control and manage documented information, including procedures, work instructions, and records
• Support internal and external audits
• Coordinate audit schedules, findings, corrective actions, and closure tracking
• Ensure compliance with applicable legal, regulatory, and standard requirements
• Support management review processes and KPI reporting
• Support quality assurance processes, including nonconformance management and CAPA (Corrective and Preventive Actions)
• Conduct root cause analysis (e.g., 8D, 5 Whys, Fishbone) and implement corrective actions
• Drive continuous improvement initiatives across manufacturing processes
• Monitor product quality trends and support process improvements

People Management

• Undertake line manager duties for the installer

Environmental & Health & Safety

• Assist in maintaining environmental and occupational health & safety programs and training
• Track environmental aspects, impacts, and compliance obligations
• Support incident investigations and corrective action implementation
• Promote a strong safety culture and participate in risk assessments

Warranty Management

• Manage warranty claims process from intake through resolution
• Analyze warranty data to identify trends and systemic issues
• Collaborate with engineering and production teams to determine root causes
• Drive improvements to reduce warranty costs and improve customer satisfaction
• Maintain accurate records and reporting of warranty performance

General

• Support the overall team when necessary
• Be responsible for your own health and safety and aware of other’s health and safety in the workplace
• Undertake other tasks as may be required from time to time by the Directors of Dometic.

Do you have experience in Risk assessment?, * 2-5+ years’ experience in a manufacturing environment

• Experience with ISO 9001 required; ISO 14001 and/or ISO 45001 preferred
• Internal Auditor or Lead Auditor certification (ISO 9001, 14001, or 45001) preferred
• ASQ Certified Quality Auditor (CQA) or similar
• Lean / Six Sigma certification (Green Belt or above)
• Experience with warranty or customer complaints handling is highly desirable
• Excellent communication skills - written and verbal
• Excellent IT skills in standard office software packages
• Very good standard of written and spoken English - required
• Strong understanding of integrated management systems
• Knowledge of auditing principles and practices (internal auditing experience preferred)
• Proficiency in root cause analysis and problem-solving tools
• Strong data analysis and reporting skills
• Excellent organizational and document control capabilities

Pulled from the full job description

• Health insurance
• Paid time off
• Employee discount
• Vision insurance
• Dental insurance
• Paid sick time
• Paid holidays, Within this small team we pride ourselves on our culture and offer the following benefits:
• Healthcare and eyecare paid in full
• 7 days paid sick leave
• 10 days paid holiday
• 2 weeks paid vacation

Dometic’s Core Values

To thrive and succeed in this role, you understand the importance of our core values - Together We build our future, We play to win, We embrace change, and We walk the talk; these values reflect the heart and soul of Dometic, and they define what it takes to work here and how we do things.

Are you our next star? Then we would love to see your application.

Dometic is passionate about building together an inclusive and equitable working environment, that respects individual strengths, views, and experiences. We believe that diversity enables us to thrive across our differences. Be yourself and join us!

Dometic is proud to be an equal opportunity employer. Dometic evaluates qualified applicants without regard to race, color, religion, age, gender, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Pay: Up to $74,000.00 per year, * Dental insurance

• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Dometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor, residential, and professional applications.

Our Marine organization is a trusted provider of innovative solutions for the worldwide boating and boat building industry, and we recently expanded our scope to lead the boating industry into an electrified future. Dometic has won numerous NMMA Innovation Awards over the years and we are always striving for new ways to make boating easier, safer, and more enjoyable.