Computer Support Technician, St. Cloud #2026-29 (Benefit eligible)

The Computer Support Technician provides help desk support and technical assistance to end users throughout the region. This is a benefit eligible position.

The following are the regular duties for this position. These duties are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned based on the needs of GRRL.

• Troubleshoots and resolves customer reported problems with systems/applications.
• Performs routine maintenance of computers and equipment.
• Provides technical assistance to staff in use of equipment and software.
• Installs, configures and tests computer hardware and software.
• Runs and/or distributes daily, weekly, and monthly computer generated reports as directed.
• Maintains inventory of all hardware and software.
• Accesses, uses and maintains confidential labor relations information and maintains the confidentiality of that information.
• Monitors work tickets responds in a timely manner and documents work completed.
• Supports the Information Technology department by working on projects as assigned.
• Travels to libraries throughout the region to provide technology services.

Do you have a valid Driver’s License license?, Do you have experience in Program development?, * Two years college or specialized post-high school training in computer science or related field, or equivalent

• Two years computer experience

Required Knowledge, Skills and Abilities:

Technical Knowledge

• Ability to identify and resolve computer problems
• Ability to prioritize work and effectively meet deadlines
• Knowledge of basic computer hardware and software
• Proficient with computers and applications

Communication, Interpersonal, and Customer Service

• Excellent written and oral communication skills
• Strong organizational skills with attention to detail

Program and Project Development

• Ability to manage multiple priorities and effectively meet deadlines
• Ability to identify and resolve problems

Diversity, Equity and Inclusion

• Commitment to promoting and sustaining a positive, equitable, diverse and inclusive workplace culture
• Ability and experience in collaborating with and managing working relationships across a diverse range of individuals and groups

Other Abilities

• Possession of a valid driver’s license and satisfactory driving record
• Ability to work with frequent interruptions

Pulled from the full job description

• Health insurance
• Vision insurance
• Health savings account
• Dental insurance
• Flexible spending account
• Life insurance
• Disability insurance