Systems Administrator II

Serco supports CMS, a federal agency within the United States Department of Health and Human Services that administers the Medicare program and works in partnership with state governments to continue supporting eligibility determinations for consumers purchasing health insurance through the Federal Health Insurance Exchanges.

As a Systems Administrator, you will:

• Troubleshoot and repair various physical IT systems.
• Assist or perform Preventative Maintenance on various physical IT systems.
• Work with other IT staff to ensure backup and updates to key systems are performed.
• Troubleshoot system performance issues.
• Provide technical support and guidance to users.
• Maintain all systems, applications and configurations.
• Install new software releases and system upgrades; evaluate and install patches and resolve software-related problems.
• Maintain data files and monitor system configuration to ensure data integrity.
• Rely on experience and judgment to plan and accomplish goals.
• May lead and direct the work of others.

• A Bachelor’s degree in Computer Science, IT or similar and 2-4 years of related experience; or 6 years of related experience in lieu of a degree.
• Windows System Administration experience
• Customer service experience

Additional desired experience and skills:

• Microsoft based PC (Windows 10) and server 2012 or higher operating systems
• Working knowledge of VMWare and other remote solution software
• Helpdesk-based customer service
• Experience with multiple help desk / service desk-based ticketing systems
• Server based security applications (e.g., SCCM, HDD Encryption, McAfee VirusScan, Symantec Endpoint Protection, Malwarebytes products, vulnerability scanners)
• Familiarity with multiple workstation imaging software and methods a plus.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits - Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):

• Medical, dental, and vision insurance
• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
• 401(k) plan that includes employer matching funds
• Tuition reimbursement program
• Life insurance and disability coverage
• Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Employee Assistance Plan

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.