Franchise Business Consultant

The Franchise Business Consultant is responsible for helping franchisees acquire, develop, and continuously improve their ability to operate successful and profitable RMCF locations. Working closely with cross-functional partners, this role supports franchisees in understanding their financial performance, developing actionable business plans, and driving sustainable same-store sales growth. The ideal candidate combines strong financial acumen with hands-on franchise field experience, and is equally comfortable analyzing an income statement and coaching a franchisee on the sales floor., * Serve as the primary point of contact for a portfolio of 138+ RMCF franchised retail stores, maintaining regular communication through phone support, virtual meetings, and periodic on-site visits.

• Partner with cross-functional teams (Finance, Operations, Marketing, Training) to deliver coordinated franchisee support and align on performance improvement strategies.

• Analyze franchisee financial statements, including income statements and balance sheets, and translate findings into clear, actionable guidance.

• Develop, document, and support store-level annual business planning, including goal-setting and execution of performance improvement strategies.

• Evaluate underperforming stores, identify specific weaknesses, and build turnaround plans in collaboration with the franchisee.

• Train and coach franchisees across all areas of store operations: customer service, merchandising, marketing, chocolate-making, personnel management, payroll, inventory, cost of goods, and expense control.

• Ensure each franchisee meets RMCF standards for customer service, cleanliness, product quality, packaging, and merchandising.

• Create financial metrics, reports, and presentations for franchisees and internal stakeholders.

• Participate in and lead virtual franchisee presentations, webinars, and online meetings.

• Travel to franchise locations to provide on-site business support; complete written follow-up after each visit.

• Responsible for new store openings as assigned (typically 5 full days on-site).

• Travel to and evaluate potential new RMCF sites as requested.

• Support planning and execution of the Annual Franchisee Convention, including content development and data analysis.

• Participate in Regional Meetings, Luncheons, and other brand events.

• Assist the VP of Franchise Business Support with cross-departmental initiatives and special projects.

• Help standardize reporting tools, templates, and best practices for franchisee financial analysis.

• Contribute to company communications.

• Assist in the revision or

• of company operational manuals as requested.

Do you have experience in Productivity software?, Do you have a Bachelor’s degree?, * Bachelor’s degree in Business, Finance, Accounting, or a related field.

• Minimum 5 years of franchise industry related experience in franchise support/operations.

• Strong analytical and problem-solving skills; ability to interpret financial statements and build business plans.

• Excellent skills in Microsoft Office Suite, specifically Excel and PowerPoint.

• Experience with Salesforce and Power BI is a plus.

• Ability to translate financial data into clear, actionable insights for a non-finance audience.

• Strong customer service, communication, and influence skills; comfortable working directly with franchisees and presenting to groups.

• Well organized, detail-oriented, and able to manage multiple priorities in a remote environment.

• Ability to learn quickly and solve new problems creatively.

• Comfortable with ambiguity and able to adapt as the business evolves.

• Ability to negotiate and resolve differences professionally and constructively.

• Willingness to travel up to 60% of the time.

PHYSICAL ENVIRONMENT

• Prolonged periods sitting at a desk and working on a computer.

• Must be able to lift up to 50 pounds at times., * Franchise Operations: 5 years (Required)

License/Certification:

• Certified Franchise Executive (Preferred)

$60,000 - $80,000 a year - Full-time, Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Employee discount
• Vision insurance

• Dental insurance, * Medical, dental, and vision insurance

• Health Savings and Flexible Savings Accounts

• 401(k) with company match

• Short/Long Term Disability - Paid by Company

• Paid Life Insurance - Paid by Company

• Employee Assistance Program

• Paid time off and holidays

• Remote work flexibility

• Professional development opportunities

• Employee Discounts

This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Job descriptions may be updated at any time, without notice, at the supervisor and/or Company’s discretion.

Pay: $60,000.00 - $80,000.00 per year, * 401(k)

• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Vision insurance