Help Desk Analyst

We are seeking a dedicated and knowledgeable Help Desk Analyst to join our IT support team. The ideal candidate will be responsible for providing exceptional technical support to end-users, troubleshooting software and hardware issues, and maintaining the overall IT infrastructure. This role requires a strong understanding of network administration, VPN configurations, and various IT tools to ensure efficient operations within the organization., * Provide first-level technical support for hardware, software, and network issues via phone, email, and in-person.

• Troubleshoot and resolve VPN connectivity issues to ensure secure remote access for users.
• Manage user accounts and permissions through Active Directory, ensuring compliance with security policies.
• Perform software troubleshooting to identify and resolve application-related problems.
• Implement Group Policy Objects (GPO) as needed to enforce security settings across the network.
• Document all support activities in the ticketing system to maintain accurate records of issues and resolutions.
• Collaborate with other IT team members to enhance overall IT infrastructure reliability.

Qualifications

• First Call Resolution for Business Corporate Users

ITIL: Foundation MS OS Cisco Solutions Basic PC Hardware Advanced Active Directories SharePoint Citrix Client CMD Line Interface Basic Networking SAP/EX/ERP Software Install

Do you have experience in VPN management?