Patient Service Front Desk Coordinator

Join our dynamic healthcare team as a Patient Service Front Desk Coordinator, where your energetic and detail-oriented approach will be essential in creating a welcoming environment for patients and supporting smooth clinic operations. In this vital role, you will serve as the first point of contact, managing patient interactions, scheduling appointments, verifying insurance, and maintaining accurate medical records. Your proactive attitude and excellent communication skills will help ensure a positive experience for every patient while supporting the clinical team with administrative excellence. This paid position offers an exciting opportunity to develop your career in healthcare administration within a fast-paced, patient-focused setting.

Duties

• Greet patients warmly upon arrival, ensuring a friendly and professional front desk presence.
• Schedule appointments efficiently using electronic health record (EHR) systems such as Epic, Meditech, or Athenahealth.
• Verify insurance coverage and benefits, including Medicare and Medicaid, ensuring accurate billing and collections.
• Collect and process patient payments, perform medical collections when necessary, and handle billing inquiries with clarity and professionalism.
• Manage multi-line phone systems with excellent phone etiquette to answer inquiries, schedule appointments, and provide information.
• Maintain organized medical records by filing documents correctly and reviewing documentation for accuracy and completeness.
• Assist with patient intake procedures, including updating medical histories and ensuring compliance with HIPAA regulations.
• Support clinical staff by reviewing care plans, coordinating patient flow, and managing appointment reminders.
• Use computer skills to update patient information in EMR systems such as eClinicalWorks or Dentrix while maintaining confidentiality of health information.
• Perform clerical tasks including data entry, typing reports, and managing office supplies to ensure an efficient front desk operation.

Do you have experience in Multi-line phone systems?, * Strong knowledge of medical terminology, ICD-10/ICD-9 coding, CPT coding, and medical billing processes.

• Experience with EMR/EHR systems such as Epic, Meditech, Athenahealth, Eaglesoft or Dentrix for documentation review and scheduling.
• Familiarity with insurance verification procedures including Medicare and Medicaid processes.
• Excellent customer service skills with the ability to communicate effectively in bilingual settings preferred.
• Proficiency in Microsoft Office Suite (Word, Excel) along with strong typing (10-key) skills for accurate data entry.
• Knowledge of HIPAA regulations to ensure patient privacy and confidentiality are maintained at all times.
• Previous clinic or dental office experience highly desirable; familiarity with dental terminology is a plus.
• Ability to handle multiple tasks efficiently in a fast-paced environment while maintaining attention to detail.
• Strong organizational skills for managing medical records, filing systems, and appointment schedules.
• Demonstrated professionalism in office management duties including phone etiquette and front desk operations. This role is ideal for motivated individuals eager to contribute to quality patient care through exceptional administrative support!

$25 - $45 an hour - Temporary, Part-time, Full-time, PRN, Per diem, Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Employee discount
• Vision insurance
• Paid sick time
• Flexible spending account, * 401(k)
• Employee discount
• Flexible spending account
• Health insurance
• Paid sick time
• Paid time off
• Vision insurance