IT Analyst / Support Engineer (L1 / L2)

The IT Analyst / Support Engineer (L1/L2) will provide first- and second-line technical support across Precision Printing’s multi-site print and manufacturing operations. The role is hands-on and user-facing, supporting office staff, production teams, and management to ensure IT systems remain reliable, secure, and fit for a fast-paced production environment.

The successful candidate will play a key role in day-to-day IT operations, incident resolution, and continuous service improvement while supporting business-critical systems., * Act as a primary point of contact for IT incidents and service requests.

• Troubleshoot and resolve issues relating to desktops, laptops, printers, applications, and connectivity.
• Provide IT support for print production systems, shop-floor PCs, and associated peripherals.
• Support network-connected printers, label printers, and specialist production equipment.
• Support Windows 11 endpoints and Microsoft 365 (Outlook, Teams, OneDrive, SharePoint).
• Manage Active Directory / Azure AD (Entra ID) user accounts, permissions, and group policies.
• Assist with basic network troubleshooting (LAN/WAN, Wi-Fi, VPN, leased lines).
• Support onboarding and offboarding processes, including account creation, access provisioning, and leaver procedures.
• Assist with MFA, password management, endpoint protection, and patching.
• Assist with IT projects such as infrastructure upgrades, site rollouts, and system migrations.

Do you have experience in Windows?, Do you have a Bachelor’s degree?, * Relevant IT qualification (HNC/HND, BSc, or equivalent practical experience).

• Experience in an IT Support / Service Desk / IT Analyst role (L1/L2).
• Strong knowledge of Windows OS, Microsoft 365, and Active Directory.
• Experience supporting users in a multi-site or operational environment.
• Ability to work effectively under pressure in a production-critical environment., * IT qualification (HNC/HND, BSc, or equivalent experience): 1 year (required)
• Knowledge of Windows OS, 365, and Active Directory.: 1 year (required)

Pulled from the full job description

• Sick pay
• Free parking
• Additional leave
• Discounted or free food
• On-site parking, Job Types: Full-time, Permanent

Pay: £27,500.00 per year

Benefits:

• Additional leave
• Discounted or free food
• Free parking
• On-site parking
• Sick pay

At Precision Proco, we’re more than just a print business - we’re a movement within the thriving print space. We are a human-driven, tech-enabled, SMART production company that thrives on delivering innovative, data-driven solutions. Our commitment to client partnerships fuels our success, making us a leader in on-demand print production and data led direct mail.