IT Support Analyst

• Provide first-line technical support via phone, email, and ticketing systems.
• Diagnose and resolve hardware, software, and network-related issues.
• Install, configure, and maintain desktops, laptops, printers, and peripherals.
• Create, update, and manage user accounts and access permissions.
• Escalate complex technical issues to senior IT engineers when required.
• Document incidents, resolutions, and support activities accurately.
• Assist with Microsoft 365 administration and password resets.
• Support onboarding and offboarding of employees by preparing IT equipment and user accounts.
• Maintain IT asset records and ensure devices are up to date.
• Deliver excellent customer service while meeting service-level expectations.

We are seeking a motivated and detail-oriented IT Support Analyst to join a growing technology team in the United Kingdom. This is an excellent opportunity for candidates looking to build a long-term career in IT support and technical services. You will provide first-line technical assistance, troubleshoot hardware and software issues, and help ensure smooth day-to-day IT operations.

This role is ideal for individuals with strong problem-solving skills, excellent communication abilities, and a passion for technology. Full training and career development opportunities are available for the right candidate., * Bachelor’s degree, diploma, or equivalent qualification in Information Technology, Computer Science, or a related field.

• 0-2 years of IT support or help desk experience (graduates are encouraged to apply).
• Basic knowledge of Windows operating systems and Microsoft 365.
• Understanding of computer hardware, networking fundamentals, and troubleshooting techniques.
• Familiarity with Active Directory is advantageous.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to prioritize tasks and work independently in a remote environment.
• Right to work in the United Kingdom.

Preferred Skills

• Experience using IT ticketing systems.
• Knowledge of Azure, Intune, or Microsoft Endpoint Manager.
• Basic understanding of cybersecurity best practices.
• CompTIA A+, Google IT Support, or Microsoft certifications are advantageous but not required.

• Competitive salary
• Remote working opportunities
• Comprehensive training and onboarding
• Career progression and professional development
• Pension scheme
• Paid annual leave
• Employee wellness programme
• Flexible working arrangements
• Company-provided IT equipment
• Supportive and collaborative work environment