Senior ServiceNow Developer (VA ESOM)

• Provide technical guidance and subject matter expertise for ServiceNow development efforts across assigned product areas.
• Collaborate with Solution and Technical Architects to implement approved designs, standards, and platform strategies.
• Architect scalable, reusable components using scoped application development and platform best practices.
• Define and enforce coding standards, update set governance, and deployment processes including CI/CD pipelines via ServiceNow DevOps or external tooling.
• Lead ITOM initiatives including Discovery (agentless and agent-based), Service Mapping, Event Management, and CMDB health and governance.
• Oversee enterprise integrations using Integration Hub, REST/SOAP APIs, MID Servers, and third-party connectors.
• Drive platform operations activities including instance health monitoring, cloning strategy, and patch and upgrade planning.
• Collaborate with architects and product owners to translate business strategy into platform roadmap items.
• Mentor junior developers through code reviews, pair programming, and technical guidance.
• Provide technical leadership within Agile delivery: contribute to sprint planning, drive backlog refinement from a platform perspective, and lead technical demos.
• Serve as an escalation point for complex platform issues and coordinate resolution across delivery teams., * Willing and able to obtain and maintain Public Trust Clearance
• Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents
• If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully.

The Senior ServiceNow Developer will pr ovide technical guidance and subject matter expertise for ServiceNow development efforts across assigned product areas. This role owns technical design, enforces development standards, leads ITOM and integration workstreams, and mentors junior and mid-level developers. The Senior Developer operates at the intersection of engineering and business, translating platform strategy into actionable sprint work and serving as an escalation point for complex technical issues. The ideal candidate brings 8+ years of hands-on ServiceNow development experience and demonstrated expertise in the VA ESM or comparable large-scale federal ServiceNow environment., * Bachelor’s degree in Computer Science, Electronics Engineering, or other engineering or technical discipline. An additional 8 years of relevant experience may be substituted for the degree requirement for a total of 16+ years of experience.

• 8+ years of hands-on ServiceNow development and platform experience.
• Deep expertise in JavaScript, Glide APIs, REST/SOAP integrations, and ServiceNow scripting (server-side and client-side).
• Proven delivery experience across ITSM, CSM, and ITOM modules.
• Experience with ServiceNow platform administration and operations including upgrades, cloning, and instance strategy.
• Proficiency with Integration Hub, MID Server architecture, and enterprise integration patterns.
• Experience with scoped application development and cross-scope interactions.
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).

Preferred Qualifications:

• ServiceNow Certified Implementation Specialist (CIS) in ITSM, ITOM, or equivalent
• Experience with ServiceNow DevOps, Automated Test Framework (ATF), and CI/CD pipelines.
• Familiarity with CMDB governance frameworks and the Common Service Data Model (CSDM).
• Prior experience supporting federal or VA enterprise ServiceNow environments.

We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees - Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.

By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones., We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015), two CMMI ML 3 ratings (DEV and SVC) and CMMC Level 2 Certification.

Industry Recognition

Commitment Equal Opportunity Employment & VEVRAA

Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.

Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.

As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.