IT Support Technician

This IT Support Technician position offers the best of both worlds - working remotely to handle support tickets and providing onsite service to our valued clients when needed. The ideal candidate is a dependable, resourceful problem-solver who’s eager to grow in the IT field and can communicate clearly with both clients and internal teams., * Provide remote and onsite technical support to business clients

• Troubleshoot and resolve desktop, laptop, and peripheral issues (hardware/software)
• Install, configure, and support common business applications
• Perform Microsoft 365 user management and email troubleshooting
• Support printers and scanners, including IP configuration and network setup
• Assist with light network tasks related to routing, switching, and wireless
• Maintain clear, concise documentation in our ticketing system
• Communicate effectively and professionally with clients and team members

Do you have a valid Driver’s License license?, Do you have experience in Windows?, We’re growing quickly and looking to expand our team with a reliable and motivated technician who’s ready to develop their skills in a fast-paced, collaborative environment., * 2+ years of experience in an IT support role

• Working knowledge of Windows OS and business-class hardware
• Familiarity with Microsoft 365 and domain environments
• Ability to troubleshoot and configure networked printers
• Basic understanding of networking concepts (IP, DHCP, routers/switches)
• Excellent communication and customer service skills
• Valid driver’s license and reliable transportation for onsite visits, * Experience in an MSP or service desk setting
• Exposure to firewalls, especially SonicWALL
• Familiarity with RMM/PSA tools
• Server OS experience (Windows Server 2016/2019/2022)
• Industry certifications (CompTIA A+, Network+, Microsoft AZ-900, etc.)

Pulled from the full job description

• Health insurance
• Retirement plan
• 401(k) matching
• Paid time off, * Clear opportunities for growth based on your skills and continued learning
• PTO, health insurance availability, Simple IRA with company matching
• Certification and training support
• A team environment that values fast response, accountability, and communication

Ready to grow your IT career while working hands-on with businesses that rely on your expertise? Apply today and join CPU Managed IT Solutions - where we combine technical excellence with a service-first mindset.

Job Types: Full-time, Permanent

Pay: $17.50 - $22.50 per hour

Benefits:

• 401(k) matching
• Health insurance
• Paid time off
• Retirement plan

CPU Managed IT Solutions is a growing MSP (Managed Services Provider) serving small to mid-sized businesses across Central to Coastal North Carolina. We support a wide range of industries including medical, legal, service, and industrial sectors. Our mission is to deliver professional, proactive, and personable IT services that help our clients succeed.