IT Specialist

Under the direction of the County Operations Manager, the Information Technology Specialist (“ITS”) performs a wide variety of responsible and complex technical duties in support of the County Manager’s Office and other County departments. The ITS provides technical support, systems maintenance, cybersecurity assistance, and end-user training for county departments and facilities. The employee must exercise sound judgment, maintain confidentiality, and provide excellent customer service to county staff and elected officials

Responsibilities: Provide desktop support for all County Departments. Diagnose and resolve hardware, software, printer, network, phone, and mobile device issues. Install, configure, and maintain desktop computers, laptops, tablets, and peripherals. Updates forms and assembles orientation packets. Assist with maintenance of county servers, cloud systems, user accounts, backups, and shared drives. Aid with hardware troubleshooting for Commission meetings and other board meetings conducted at the County Administrative Building and other County sites. Maintains asset lists for all County IT hardware and provides recommendations on replacement schedules. Aids in the County IT budget request process

• Maintains primary or back-up credentials for all County software systems (Tyler lncode, PayPro, Timeclock Plus, etc.)
• Acts as the County liaison to the County’s IT vendor and coordinates with the IT vendor on network and hardware failures.
• Assist in implementation of cybersecurity best practices.
• Help maintain disaster recovery and business continuity plans.
• Participate in county technology upgrades and modernization projects.
• Assist with procurement of hardware/software under county purchasing rules.
• Maintain IT inventory, warranties, licensing records, and asset tagging.
• Train county staff on systems, security awareness, and software use.
• Communicate technical issues clearly to non-technical users.
• Maintain positive working relationships with departments, vendors, and the public., The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or logical assignment to the position.

Do you have a valid Driver’s License license?, Do you have experience in Employee relationship building?, Do you have a High school diploma or GED?, Organized and Detail Oriented Decision-Making Data Entry Skills and Data Processing Skills Understanding of County Hardware and Software Systems Reporting Skills Critical Thinking and Problem Solving Skills Communication Skills Teamwork

The duties listed above are intended only as illustrations of the various types of work that may beperformed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or logical assignment to the position. Preferred Knowledge:

• Knowledge of County government and operations.
• Knowledge software and hardware systems operated by the County.

Preferred Experience: Must have a valid New Mexico driver’s license, must be insured for liability purposes. Must have High School Diploma or GED. Must be able to pass background check. Two years of technical experience in IT services or management.