Working with a team of 18 members to assist a federal client in their day-to-day activities around Momentum Financials and Acquisition ERP system. Being the first line of support, members work directly with the client, resolving and testing issues, preparing for the agency for upgrades and releases and taking on different/new tasks throughout the week., Help Desk Analysts I provide the first point of contact for the user community. The responsibilities of this role include, but are not limited to:

. Entering tickets received via phone or email into Jira tool

. Diagnosing calls and identify the functional issue(s), solution testing if needed

. Responding to users with appropriate functional issue resolution

. Identifying applicable FAQs, training references, and other knowledge resources for callers when providing issue resolutions

. Testing defects and assisting in annual momentum upgrades

. Continued learning of the momentum software and the latest enhancements

. Engaging with other Help Desk agents on open incidents

. Escalating unresolved incidents and/or requests to Functional or if directed by Tier I Coordinator to Tier 2

Knowledge of Momentum ERP product or similar ERP product though not required, customer service and Business Functional Analyst skills/abilities, SQL is a plus; as well as ability to communicate face to face or by phone with client and provide written answers as well., * Analytical Thinking

• Problem Solving
• Active listening&understanding
• Detail-oriented
• Momentum Overall

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $51,600.00 - $121,100.00.

CGI Federal’s benefits are offered to eligible professionals on their first day of employment to include:

. Competitive compensation

. Comprehensive insurance options

. Matching contributions through the 401(k) plan and the share purchase plan

. Paid time off for vacation, holidays, and sick time

. Paid parental leave

. Learning opportunities and tuition assistance

. Wellness and Well-being programs

CGIFederalJob

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team-one of the largest IT and business consulting services firms in the world.