Application/User Support Specialist (Central Office/Henrico) #03374

Functions as an Application/User Support Specialist as a primary point of contact for all agency users requesting assistance with any aspect related to agency managed: data, telecommunications, desktop, printer, scanning, faxing, or information technology (IT) services. Responds to customer inquiries, phone calls, and emails; provides technical support, diagnoses problems, resolves issues, and ensures requests are handled appropriately; may travel to agency locations to install and/or maintain IT equipment; manages, administers, configures, maintains, monitors, troubleshoots and resolve issues related to end user applications and equipment; resets passwords; and administers agency managed user accounts, security groups, security roles, and assignment of security groups and roles to individuals. Effectively monitors and manages software license management and usage to achieve full licensing compliance. Analyzes, test, troubleshoot and evaluate existing network systems. Performs network maintenance to ensure networks operate correctly with minimal interruption.

Demonstrated knowledge of Microsoft applications, end user software, end user equipment and telecommunication networks; computer hardware, software and network configurations; and IT security threats, risks and mitigation. Demonstrated strong oral and written communication, customer service, analytical and IT problem solution skills. Demonstrated ability to provide first level support to end users; respond to queries in person and over the phone; troubleshoot routine software, desktop, and printer issues; run diagnostic programs, isolate problems, and determine and implement solution. Demonstrated ability to work independently, typically with tight deadlines and heavy workloads., Understanding of agency or Commonwealth of Virginia managed applications, desktops, laptops, and other devices. Familiarity with various software packages and technologies (e.g., Microsoft Office products, Adobe Acrobat, web browsers and anti-virus software); and experience working with VITA data and security related requirements.

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

The Department of Workforce Development and Advancement. Is an Equal Opportunity Employer/Program, and a Virginia Values Veterans certified employer. AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply.

The selected candidate must successfully pass a comprehensive background check including an FBI fingerprint background investigation.

Applications for this position must be submitted electronically through this website. Mailed, emailed, faxed, or hand delivered applications and résumés will not be accepted. Applications are not accepted after the recruitment closing date.

Please carefully review the details of this recruitment including the location of the position and the posted salary before applying. DWDA does not provide relocation assistance, and no salary will be offered outside of the posted salary range / flat rate. Consideration for an interview is based solely on the information within the application (and/or resume).

You must ensure your application/resume includes the scope of your experience, knowledge, skills, and abilities as it relates to the position you are applying for. Information not stated will not be assumed.

This website will provide a confirmation of receipt when the application is submitted for consideration.

For the status of your application and this position, please refer to your Jobs.Virginia.Gov account.

The DWDA does not provide sponsorship; therefore, applicants must be a citizen or national of the U.S., a Lawful Permanent Resident, or an alien authorized to work in the US. NOTICE: DWDA will record information from each new employee’s Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization.

Virginia Works (Virginia Department of Workforce Development and Advancement) is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. Language assistance services are available and free of charge. TTY/Virginia Relay 711