Service Desk Technician (Intermediate-Level)

The Service Desk Technician will serve as the face of our team, interacting directly with users and stakeholders to resolve Tier I and Tier II technical issues for the Army Research Laboratory. Become an integral part of a professionally diverse team while working at an industry-leading organization, where work/life balance and employees come first. This opportunity will allow you to work on innovative projects that offer advancement and growth while helping protect our national security., + Provide Tier I and Tier II technical support for hardware and software.

• Recommend system modifications to enhance the usability of Information Systems and network resources.

• Route and escalate requests to Tier III and other teams for quick customer issue resolution.

• May work alongside network services, software systems engineering teams, and/or application development teams to restore service and correct core problems.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.

• Must be a U.S. citizen with an active DoW Top Secret Clearance

• IAT Level II Certification equivalent or higher, + BA/BS Degree in Computer Science or Information Technology with two (2+) years of experience OR five (5+) years of relevant experience working in an IT or Service Desk environment.

• IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.).

• Experience creating and modifying documentation for technical processes and procedures.

• Proficiency with Microsoft Office products.

• Ability to work with customers to develop new value-added programs and data solutions with existing structures and new requirements.

• Ability to work in a fast-paced and constantly evolving environment.

Preferred:

• Microsoft 365 Certified: Endpoint Administrator Associate

• Experience creating and modifying documentation for technical processes and procedures.

• Experience working in a Department of Defense (DoD) environment.

• A problem solver and troubleshooter who thrives in resolving complex problems.

• Strong self-starter requiring minimal supervision.

• Excellent communication skills (written and oral) and interpersonal skills.

• Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks.

Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation incentive program, certification reimbursement program, retirement, and more.

Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services.

If you’re looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions! Link is quality and compliance-focused, under our guiding philosophy “Mission First, Customer Always”.

We are certified in ISO 9001:2015, ISO 20000-1:2018, and ISO 27001:2022; CMMC Level 2 certified; and appraised at CMMI Maturity Level 3 for Services and Development.