Production / Technical Support

IBA InfoTech Inc.

Greensboro, NC, United States

about 2 months ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Job source

ibainfotech.com

Tech stack

HTML .NET Framework CA Workload Automation Ae Linux HP Systems Insight Manager Microsoft SQL Server Oracle (Applications) System Availability Information Technology Performance Monitor

Job description

Supports end-to-end technology for critical applications
Performs management responsibilities relating to information technology application production support including performance monitoring, troubleshooting production incidents, proactive checking of system health, ensuring LOB SLAs are met, ensuring key deliverables are met
Manages multiple applications and infrastructure
Creating Knowledge Transfer documentation to highlight production support procedures
Communicates and monitors performance/system availability to ensure the quality of service and deliverables
Support of on-call rotation for off-hours and weekend support as needed
Work activities specific to production services include problem/incident management, release/deployment, operational readiness, capacity/availability management, application monitoring, service analytics, and reporting, change management
Actively engage and lead production support issues/incidents
Takes ownership of escalations and perform troubleshooting, analysis, research, resolution and root cause analysis
Ensure production and performance SLAs are met and escalate issues that need attention.

Requirements

Application monitoring and troubleshooting experience
Experience with Remedy ITSM
Strong written and oral communication skills
Ability to manage conflicts and multitask
Experience working with .Net, SQL Server, HTML, Oracle, Linux and Autosys
Excellent written and verbal communication skills, while maintaining a positive attitude, capable of remaining positive when under pressure
Informatica and Axiom skills are a plus
Able to work as a W2 employee of Genesis10 (no Corp-to-Corp)