Technical Support Administrator

Assists in the management of the overall Mac and Media lifecycle and ecosystem of hardware, software and related End User Support - ensuring all corporate users receive superior technical support., * Collaborates with Helpdesk by entering tickets, accepting assignments and providing support to the Helpdesk

• Candidate is expected to resolve all tier 1 -2 work and work with the Systems Administrator to resolve tier 3 Mac and Media related support requests companywide.
• Partner with the Systems Administrator to implement and deploy Mac and Media standards; build, configure, test, secure, deploy, update, manage, inventory, and optimize Mac and Media environment
• Support/Manage/Maintain user facing hardware and software including connecting clients to the Fiber SAN
• Maintain a working lifecycle for fleet of hardware and software and rotate as necessary
• Respond to major computer problems after-hours as needed
• Provide setup and support of video conferencing and related technologies between both internal and external locations as necessary
• Support the copier and printer fleet within the organization. Resolve basic issues and escalate to vendor when necessary
• Assist with support, maintenance, and calibration of color output devices
• Write documentation and training guides as necessary
• Facilitate, test, and manage the introduction of new user facing software and technologies into the organization
• Enforce all IT Policies and Procedures
• User level administration, authorization, account management and access controls of Active Directory, Microsoft Exchange, basic file/folder shares and related technologies
• Provide basic training as needed
• Other responsibilities as directed by IT Management
• Occasional travel to other offices or for seminars may be required

• Bachelor’s Degree in Information Technology or equivalent experience
• At least four years of experience in Information Technology, Help Desk, or other IT related positions.
• Strong knowledge and experience with business level software and hardware support in a networked environment (LAN)
• Strong break/fix mentality and the ability to diagnose/research simple or complex user related computer problems on Mac and Windows platforms
• Experience working with StorNext and related technologies (Atto cards, Magma chassis, Fiber connections) a plus
• Hardware or A+ certifications a plus
• Apple Certifications a plus
• Prior experience with Jamf or certifications in Jamf a plus
• Active Directory/LDAP integration/administration
• Must be available on an on-call rotational basis
• Must be willing to carry a company provided mobile phone
• Must be able to lift 50 pounds
• Must be able to work as part of a team
• Possesses excellent intrapersonal, written, and verbal communication skills and client-focused orientation, professional demeanor and ability to deliver under pressure and short deadlines
• Requires minimal direction with managing day-to-day tasks and workload, demonstrates a high level of personal motivation
• Must be able to demonstrate strong customer service and manage user/company expectations
• Familiarity with IT tracking and management tools
• Excellent organizational skills required (juggle multiple issues simultaneously), Management has the right to add or change duties and job requirements at any time. Please apply directly on the company website: https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=36155&clientkey=477B620764F4A7BADB21CD8BE2241D3A