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IT , Technical Support CCTV

Blue Star Distributors Corp.
Orlando, FL, United States
3 months ago
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Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience required
1 year minimum
Compensation
$45,760.0 - $54,080.0
Working hours
Regular working hours
Job source
indeed.com

Tech stack

Software Applications Mobile Application Software Transmission Control Protocol (TCP) Wide Area Networks Network Routers

Job description

  • Resolving technical problems spanning various platforms and technologies (Surveillance Hardware / Software (Mobile and Desktop), TCP/IP Networking, Customer Provided Routers.
  • Troubleshooting and/or establishing LAN / WAN connections to our products
  • Install and configure our computer software and mobile applications
  • Continuously learn updated industry and product knowledge regarding best practices and latest technologies
  • Take incoming and outbound support calls to assist installers with configuring our product or troubleshooting.
  • Answer customer emails and maintain correspondence through sustaining support issues
  • Create returns authorization tickets.
  • Working Hours are 8:00 am to 5:00 pm Monday to Friday

Requirements

Do you have experience in Technical support?, * Excellent written and verbal communication

  • Strong phone contact handling skills and active listening., * Security Cameras Technical Support or installation: 1 year (Required)

Benefits & conditions

Pulled from the full job description

  • Paid time off
  • Employee discount, * Employee discount
  • Paid time off

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