CRM & Telephony Systems Specialist

We are seeking an experienced CRM & Telephony Systems Specialist to manage, optimize, and support our customer relationship management (CRM) platform and phone systems. This role will be responsible for ensuring seamless communication operations, maintaining system performance, supporting users, and implementing process improvements that enhance productivity and customer experience., * Manage and maintain CRM and telephony systems.

• Configure users, permissions, workflows, call routing, and automation.
• Monitor system performance and troubleshoot technical issues.
• Support call center operations by optimizing phone system functionality.
• Create and maintain reports, dashboards, and performance metrics.
• Integrate CRM platforms with phone systems and third-party applications.
• Train employees on CRM and telephony best practices.
• Work closely with management to identify opportunities for process improvement.
• Ensure data accuracy, security, and compliance standards are maintained.
• Coordinate with vendors and technical support teams when necessary.

Do you have experience in Reporting and dashboarding tools?, * 3+ years of experience managing CRM platforms and business phone systems.

• Strong experience with CRM softwares.
• Experience with call center phone systems.
• Knowledge of workflow automation, integrations, and reporting tools.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and organizational abilities.
• Ability to manage multiple projects and priorities simultaneously., * Are you able to complete the schedule? Monday-Friday 9am to 6am
• How many years of experience do you have administering CRM platforms and business phone systems?
• Which CRM platforms and phone systems have you personally administered? Please specify the systems, your years of experience with each, and the key responsibilities you handled.

Experience:

• Systems Specialist: 1 year (Required)

Language:

• Spanish (Required)
• English (Required)

Pulled from the full job description

• 401(k) matching
• Paid time off
• Employee discount, * 401(k) matching
• Employee discount
• Paid time off